Padlock unlocked

[KeesLeidekker]

Hi,

 

I boughed 2 padlocks 1GB. One is working ok while I have problems with the other. I set up a combination. Information was only reveiled after correctly unlocking the padlock. The next morning I noticed the that after disconnecting it from the USB port the green light did not blink.

Now when I perss the key the red light blinks, so it should be locked. But when I connect it to the USB port without unlocking it, it shows all the files.

When I try to set up a combination, press key, enter a combination, perss key again, Both green and red light should blink in unison, but only the red light blinks.

Am I doing something wrong or is this unit broken?

And if I should return it to Corsair, what is the address?

 

Regards

Kees

[Wired]

Before mailing it off, you'll need an RMA #. Go to http://tsxpress.corsair.com and go through the automated steps for an RMA. Don't forget to take your info off first, as they won't place it onto the new one.

[RAM GUY]

Or you may use the On Line RMA Request Form and we will be happy to replace it.

[KeesLeidekker]

Or you may use the On Line RMA Request Form and we will be happy to replace it.

 

This was the original question:

"Hi,

 

I boughed 2 padlocks 1GB. One is working ok while I have problems with the other. I set up a combination. Information was only reveiled after correctly unlocking the padlock. The next morning I noticed the that after disconnecting it from the USB port the green light did not blink.

Now when I perss the key the red light blinks, so it should be locked. But when I connect it to the USB port without unlocking it, it shows all the files.

When I try to set up a combination, press key, enter a combination, perss key again, Both green and red light should blink in unison, but only the red light blinks.

Am I doing something wrong or is this unit broken?

And if I should return it to Corsair, what is the address?

 

Regards

Kees"

 

post id # = 323525

 

I did as advised and got the Tech Support Case {[383595] - RMA Approved.

The reference RMA# was 1040927

I returned the Padlock about 6 weeks ago but until now I did not get a replacement.

 

Regards

Kees

[RAM GUY]

I am sorry we can no longer check RMA status; please call our customer service at 888-222-4346 or 510-657-8747 Ext “0” or send them an email (rmaservice@corsairmemory.com) with your RMA# and ask them for the status!