Xombie Posted December 24, 2007 Share Posted December 24, 2007 Hi. Merry Christmas to everyone @ Corsair. Sorry to bother you guys over the holidays but I have a few questions. I recently purchased the Corsair's CMXAF1 Fans to go along with my 2GB sticks of Corsair Dominator RAM (TWIN2X2048-8500C5D) from NewEgg. The fans arrived yesterday and I decided to install them this morning. Upon installation I noticed that the package came missing a washer. At first I thought I had lost it (e.g. it had dropped on the floor) but after looking for quite some time I concluded that it had not come with the package. It may be possible that this set of fans was used before, as I can see "imprints" over the slot where the thumb screws go, or perhaps NewEgg decided to test them to make sure they worked before they were sent to me and in the process lost the washer (I kind of doubt that, but it's possible). The missing washer wasn't such a "big deal" but after turning on my system I noticed that there was this very loud and quick ticking sound inside my case, almost like a buzzing (it is so fast). At first I thought it were one of my case fans being obstructed, but when I removed the case fans I released it was being caused by the CMXAF1 Fans. I narrowed it down to the third of the 40mm fans closest to the bottom of the device (where the wire for the fan connector comes out) but I haven't a faintest clue what is making it "tick" or what the blades are hitting. I attached the CMXAF1 fans to a Fan Mate 2 controller to see if by slowing them down I could find out what it was. It slowed the fans down, but the ticking did not stop, it simply slowed down. I could still not see what was causing it. I did, however, notice that if I hold the CMXAF1 fans horizontally, they do not tick/buzz. However if I hold them at any other angle (vertically, on their side, at an angle, etc.) they do. My question is: 1. Is this how they are meant to be? I read some user reviews saying that they buzzed but just a few. And if other reviewers had/have this problem why would they have rated it 5 stars (which the majority of ratings are). So, surely, this is not how they were intended to be... right? 2. Is there any solution to this problem that someone may have found on these forums or elsewhere? 3. Is it worth going through an RMA for new ones that may or may not work? I could do this with NewEgg but I really don't want to spend my time and money shipping them back to (most likely) their headquarters in California (I live in New Jersey) and then waiting 2 weeks for new ones. (Added to the fact that shipping the fans would be a fourth of the price of buying new ones...) Or should I do the RMA directly through Corsair? And how would I go about in doing that? Or, perhaps, is it possible to skip the RMA process altogether? So, please, help me out. Once again, Merry Christmas and thanks in advance. ~Xombie Link to comment Share on other sites More sharing options...
bigbuck08 Posted December 25, 2007 Share Posted December 25, 2007 1.) No they should not be like that. I have two of those fans and neither one makes any noise. 2.) Cant comment as I havent had that problem. 3.) If you RMA you will end up paying for the shipping to the company no matter what. Link to comment Share on other sites More sharing options...
Xombie Posted December 25, 2007 Author Share Posted December 25, 2007 So should I RMA with NewEgg or Corsair? $20 fans seem like a silly thing to RMA... Link to comment Share on other sites More sharing options...
bigbuck08 Posted December 25, 2007 Share Posted December 25, 2007 Newegg will probably be faster. If you do so I would go with whatever place is the cheapest to ship to. Link to comment Share on other sites More sharing options...
Xombie Posted December 25, 2007 Author Share Posted December 25, 2007 Alright I'll start the RMA some time next week. It's pretty busy over here during the holidays. If the "RAM Guy" has any other advice, please do tell (I guess when you get back from Xmas break). :) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 26, 2007 Corsair Employees Share Posted December 26, 2007 Please call our customer service at 888-222-4346 or 510-657-8747 and dial "0" 8:00 AM to 5:00 PM Pacific Time Monday through Friday excluding Holidays, and I am sure they will do their best to help you. Link to comment Share on other sites More sharing options...
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