brian80 Posted December 18, 2007 Share Posted December 18, 2007 2 Corsair Voyager and 2 bad parts!!! Think this is too much for a brand like Corsair. I'll never buy an other single part from Corsair. Overall I'm from Italy and have no warranty here. Yes Corsair gives life warranty but I've to send the part and it cost to me 70$ from Italy and a new pendrive cost 60$. This is absolutely wrong. It's too easy for Corsair. If there's another way to solve the problem just tell me otherwise Corsair is out for me. Regards. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 18, 2007 Corsair Employees Share Posted December 18, 2007 Please contact our customer service and they will be able to help you. Please call our Customer Service at 888-222-4346 and they will help you solve the problem, and our hours are from 7:30 AM to 4:30 PM Pacific Time Monday through Friday excluding holidays! Or by email at rma@corsairmemory.com. Link to comment Share on other sites More sharing options...
brian80 Posted December 19, 2007 Author Share Posted December 19, 2007 I already contacted you the FIRST time I had a problem and you already told me I have to send the part to you and I have to pay the shipping cost. Think it lost time hear from you a SECOND time the same thing. This is crazy that I have to pay 70$ to send you a broken part that cost 60$!!!!!!! Is possible there is no warranty coverage outside the US??? Thought you was an international company. Everyone from around the world have to send you the broken parts??? Incredible.... Link to comment Share on other sites More sharing options...
Wired Posted December 19, 2007 Share Posted December 19, 2007 Like he said, contact their customer service department. I'd imagine they'll try to first help you RMA it through your local reseller, which may be able to RMA it with no cost to you. Link to comment Share on other sites More sharing options...
brian80 Posted December 19, 2007 Author Share Posted December 19, 2007 OK. I've written... Let's see what they are going to do.... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 19, 2007 Corsair Employees Share Posted December 19, 2007 I would suggest calling them at 510-657-8747 Ext "0" for faster service. Link to comment Share on other sites More sharing options...
brian80 Posted December 20, 2007 Author Share Posted December 20, 2007 From RMA support: --------------------------------- Hi All warranty issues and replacement are processed here in the US, unfortunately we don’t have any facilities that can handle RMA overseas. As of now we are working our best to handle this special type issues out of the US but at the moment only US location are the ones handling RMA. Thank you. RMA Support Corsair Memory Inc. ----------------------------------------- Technically this means you don't have an adequate warranty coverage outside US at the moment. Right? So all your bad parts around the world are all "without warranty" because of the extremely high cost to ship them to you. Very complements. This should be written on the package so that everyone can decide if his country is covered by warranty or not. Tell me if I'm wrong. Link to comment Share on other sites More sharing options...
Wired Posted December 20, 2007 Share Posted December 20, 2007 Have you talked with your local reseller yet like I mentioned and Ram Guy mentioned in March to you? Link to comment Share on other sites More sharing options...
brian80 Posted December 20, 2007 Author Share Posted December 20, 2007 Obviously YES. And he said that the warranty is offered by the producer and not by the reseller so I have to send the bad parts directly to Corsair. This is why I am here otherwise I should have already solved also my first problem. Don't you think? Link to comment Share on other sites More sharing options...
Wired Posted December 20, 2007 Share Posted December 20, 2007 Many people don't check with the reseller. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 20, 2007 Corsair Employees Share Posted December 20, 2007 The answer you got from our customer service was correct the Warranty service is done here here in our Main office, but did you talk to them about your specific case or just complain about the not having a office to help you locally? Again, I would suggest calling them on the phone and talking to a supervisor and I am sure they will do their best to help you. Link to comment Share on other sites More sharing options...
brian80 Posted January 8, 2008 Author Share Posted January 8, 2008 OK. Found a solution. I've found a way to send you my part not so expensive like the others. All I have to do now is to get the RMA and send you the part. right? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 8, 2008 Corsair Employees Share Posted January 8, 2008 Yes but I would strongly suggest calling our customer service and talking to them, they may be able to help you with this. Link to comment Share on other sites More sharing options...
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