mac57 Posted November 26, 2007 Share Posted November 26, 2007 I have a new 16 GB Voyager. I used it a few times on my main PC (openSUSE-10.3) and on my Mac (Mac OS X 10.4 Tiger) and it worked just fine - VERY slow write speed, but just fine. About a week after I got it, I was using it to transfer files from my Mac to another older computer I have, running Arch Linux. The transfer was proceeding just fine, and I had copied about 200 MB off of the Voyager and onto the PC when suddenly the Voyager seemed to fail. Arch Linux reported a stream of I/O errors and failed to even see the Voyager any more. I moved it back to my main PC, which failed to acknowledge that it was there at all. I checked the system logs and sure enough the kernel was seeing that a new USB device had been plugged in, but complained that it was not accepting addresses, and suggesting that the cable might be bad (it isn't). I tried plugging it into my Mac as well - no joy there either. I tried plugging it into a Windows XP machine, and XP reports that "a USB device attached to the system has malfunctioned". That is all I can get out of it. Any hints or troubleshooting programs I could try out? I have access to openSUSE-10.3, Mac OS X 10.4 Tiger, Windows XP and Windows ME. Thanks! This was an expensive toy to have break after only a week or so of usage! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 26, 2007 Corsair Employees Share Posted November 26, 2007 Let's get it replaced, please use the On Line RMA Request Form and we will be happy to replace them or it. Link to comment Share on other sites More sharing options...
mac57 Posted November 27, 2007 Author Share Posted November 27, 2007 Thanks for the reply. Is this my only option? Unfortunately, I don't feel like I can send the unit back safely. What I was transferring at the time of the failure was family financial records. Pretty much everything about our financial status is on that stick. I was moving it from an encrypted volume on one computer to an encrypted volume on the other. It was briefly in "the clear" whilst on the stick, and unfortunately the stick seems to have broken down with the data on it. I am sure it is still there, just inaccessible through the USB interface. I fear that if there are no other fixes, my only choice is to physically destroy the stick to ensure the security of the information that is on it. Are there any options in this regard? For example, when I bought my Mac a year and a half ago, I was able to upgrade from Photoshop for PC to Photoshop for Mac by signing a legal document to the effect that I had physically destroyed the PC version. When Adobe received the signed document back, they sent me out the Mac version. Is there any chance of doing something similar here? I sign and fax back to you a document stating that I have destroyed the stick and you send out a new one? I can include pictures of the destroyed stick and even some of the parts (although again I am skittish about including anything that looks like an IC). Could this be possible? Thanks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 27, 2007 Corsair Employees Share Posted November 27, 2007 If you need to recover some data there are some third party utilities available that may help you if you have some data you need to recover from this site. However, you would need to use a Windows system, unless you know Linux well there are several utilities you can use with in Linux or using a third party to recover the data, but they can be expensive. I am sorry but we do not offer data recovery on our flash products. Link to comment Share on other sites More sharing options...
mac57 Posted November 27, 2007 Author Share Posted November 27, 2007 Thanks. Happily, I have not *lost* the data. I was careful enough not to delete it from the source volume before having it safely transferred to the destination volume. However, there it remains, in "clear" form, on the broken down Voyager stick. Is there any way to get a replacement stick without having to return the old one to Corsair as an RMA? As I suggested above, I would be happy to sign and fax back documentation certifying that I have physically destroyed the old part, and would be more than happy to send back some of the parts, although nothing that appears to be an IC, as the the data might still be present there. Is this an option? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 27, 2007 Corsair Employees Share Posted November 27, 2007 I am sorry I dont have an answer for that please call our customer service at 888-222-4346 Ext "0" after 8:00 AM Pacific! Link to comment Share on other sites More sharing options...
mac57 Posted November 27, 2007 Author Share Posted November 27, 2007 OK, thanks. I will give that a whirl and post back what happens. Thanks for all your help. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 28, 2007 Corsair Employees Share Posted November 28, 2007 NP Also the direct number if that does not work is 510-657-8747! Link to comment Share on other sites More sharing options...
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