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Got a bad CM2X1024-6400C4 stick


steeve50

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Hello there,

 

I've got TWIN2X1024-6400C4 and one stick is faulty. My motherboard is an Asus P5K and have an Intel Core 2 Duo E6750. I just want to make sure I contact a support guy via this forum before I fill out the RMA form because I have some question.

 

But first, here is why I'm sure my stick is faulty. I've got the latest bios version. I've also manually set the timing to 4-4-4-12 and voltage to 2.1V because all guys with Asus P5K are told to do so first. I also disabled Legacy USB before runing memtest. Since I've got two stick I tried with the first one in every slot and got no errors from memtest and no BSOD. With the second stick though, memtest fails after a couple of seconds and it doesn't matter which slot I use. I also can't boot to WindowsXP without a BSOD.

 

So here's my questions. If I understand correctly you don't have any cross-shipping and I have to send both stick and when for them to come back before I can use my computer again. Is that right? I have to pay the shipping fee? I suppose I have to put a copy of my receipt in the box? Anything else I should know before returning my ram?

 

Thanks

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Please load setup defaults and then set the Dim Voltage to 2.1 volts (+.2 Volts W/Giga-Byte) and then test the module/modules one at a time with http://www.memtest.org! If you still get errors, please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure. In addition, with this MB you have to disable legacy USB in the bios when running any memory test.
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