segap21 Posted November 7, 2007 Share Posted November 7, 2007 I have a faulty RAM stick CMX1024-3200C2 that was purchased as part of TWINX2048-3200C2. I logged a support request online 4 days ago and haven't heard anything from them since, so I thought I might give a shout out here. I'm confident that the stick is faulty because it fails Memtest with thousands of errors. As I reside in Australia, I'd like to know what option I have with regards to warranty for this part? Thanks Link to comment Share on other sites More sharing options...
DerekT Posted November 7, 2007 Share Posted November 7, 2007 Are you able to test this stick in another machine? I'm just wondering. RAM GUY works business hours so will be back in the morning to look at this post anyway. If you can test the stick in another machine, it would be clear that the DRAM is at issue. Link to comment Share on other sites More sharing options...
segap21 Posted November 7, 2007 Author Share Posted November 7, 2007 Unfortunately, I don't have access to another machine. However, I have tested both sticks together and separately and can conclude that it is one specific stick that is faulty. Thanks for your speedy reply. Link to comment Share on other sites More sharing options...
DerekT Posted November 7, 2007 Share Posted November 7, 2007 RAM GUY will take care of the RMA for you. Check back tomorrow :) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 7, 2007 Corsair Employees Share Posted November 7, 2007 If you have an open request in TSX please post your incident number. Link to comment Share on other sites More sharing options...
segap21 Posted November 7, 2007 Author Share Posted November 7, 2007 I had emailed warranty in the mean time and they have asked me for a case number. However, I don't recall ever being given one as I had no response. How do I get a case number? Link to comment Share on other sites More sharing options...
Wired Posted November 7, 2007 Share Posted November 7, 2007 Ram Guy asked for the incident number IF you went through TSX, which is the automated website. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 7, 2007 Corsair Employees Share Posted November 7, 2007 If you were testing the modules at 2.75 volts and are still having the same problems then lets get them replaced. Please follow the link in my signature “I think I have a bad part! Or “Tech Support Express” and we will be happy to replace them or it, please note that you are posting from the forum! You can contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com to get information regarding the RMA process, and to find out what options might be available to you. Link to comment Share on other sites More sharing options...
segap21 Posted November 23, 2007 Author Share Posted November 23, 2007 Ok. So I decided to send my RAM in for a replacement and got an RMA # 1033975. According to my Courier Tracking, the RAM was delivered at 11:18 on the 19th November. It is now the 23rd (24th here in Australia) and I have had absolutely no communication as to the status of my RMA, whether it be a phone call or email. So I took the initiative to ring internationally and spoke to someone 2 days ago. I was advised that they would send out my replacement parts and an email acknowledgment with tracking number. I still haven't received any form of communication to tell me anything about my RMA! I've just tried ringing again but apparently "nobody is available to take my call". This is getting ridiculous - I've exhausted all avenues to try and contact Corsair for information and this is my last hope. I just want to know what is going on with my RMA? Link to comment Share on other sites More sharing options...
segap21 Posted November 23, 2007 Author Share Posted November 23, 2007 I just read this thread http://www.theramguy.com/v3/showthread.php?t=63461 and find this at the bottom: It can't be that expensive or time consuming to send in an RMA. Corsair will give you options on the return. You can choose to have them ship to you first and you ship yours after receiving the DRAM. This is called Cross-shipping. Why wasn't I told of this when I applied for my RMA? I've had to spend $60 just to ship my RAM to Corsair! Link to comment Share on other sites More sharing options...
Wired Posted November 23, 2007 Share Posted November 23, 2007 AFAIK, advanced RMAs, aka Cross Shipment, is not a standard RMA process, so you'd have to ask for it when calling in to customer service. Also, yesterday was Thanksgiving in the USA, so Corsair hasn't been in the office in 2 days, and won't be in until Monday. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 26, 2007 Corsair Employees Share Posted November 26, 2007 The person who wrote that does not work for Corsair, we do not offer cross shipping as a rule and as Wired stated we will be back on Monday you can call our customer service after 8:00 AM Pacific Time tomorrow morning. Link to comment Share on other sites More sharing options...
segap21 Posted November 26, 2007 Author Share Posted November 26, 2007 Thanks for your responses. I don't mean to be rude, but can't you check the status of my RMA as I'd prefer not having to call internationally again? This is getting to be quite an expensive exercise. Link to comment Share on other sites More sharing options...
segap21 Posted November 26, 2007 Author Share Posted November 26, 2007 I've given a call to Corsair and have obtained a tracking number. My replacement is making it's way to Australia now. Let's just hope that the replacements are in good working order and that I get the same specified RAM. (What a costly process this has been!) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 26, 2007 Corsair Employees Share Posted November 26, 2007 Sorry about that, but I cannot check RMA's any more. But thank you for letting me know you got the tracking information, please let me know if there are any other questions! Link to comment Share on other sites More sharing options...
segap21 Posted December 6, 2007 Author Share Posted December 6, 2007 The worst of the worst has happened. I've received my replacement RAM and it was fine for a couple of uses and now it is also faulty! I've tested both sticks together and individually and one of the sticks is completely stuffed as it won't allow my computer to boot. I am now running on only one stick and I need this RAM replaced immediately. I cannot afford to pay for shipping to the US again and believe that I shouldn't bear the cost since Corsair shipped me bad parts. I need to know if there is some exceptional circumstance such as this one where Corsair will ship me the parts at no cost to me? Looks like I need to ring them tomorrow again. Not Happy!:mad: Edit: I just did a bit of searching on the forums and found this post to be the same situation I'm going through. My original RMA number is 1033975 if you need it. Link to comment Share on other sites More sharing options...
segap21 Posted December 6, 2007 Author Share Posted December 6, 2007 Ok, here's an update. I've just got off the phone with Corsair and they have promised me that they will send another replacement to me. Let's hope that this time they work! I must applaud the call centre staff for being very accommodating and understanding of my situation. I will keep you posted to let you know how it goes. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 6, 2007 Corsair Employees Share Posted December 6, 2007 Sorry to hear that you are having trouble with the replacement, it sounds like a replacement is already on its way to you, but let me know if you have any questions! Link to comment Share on other sites More sharing options...
segap21 Posted December 13, 2007 Author Share Posted December 13, 2007 It has been a week now and I haven't heard anything from Corsair with regards to my replacements. The last time I spoke to them, they said that they didn't have any TWINX2048-3200C2 in stock and that they would let me know as soon as they come in. Does it really take more than a week just to get parts in? How much longer do I have to wait? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 13, 2007 Corsair Employees Share Posted December 13, 2007 I am sorry we can no longer check RMA status; please call our customer service at 888-222-4346 or 510-657-8747 Ext “0” or send them an email (rmaservice@corsairmemory.com) with your RMA# and ask them for the status! Link to comment Share on other sites More sharing options...
segap21 Posted January 2, 2008 Author Share Posted January 2, 2008 Here's my latest (and hopefully final) update. I have just received my second replacements today and gave them a quick 5 min memtest and no errors (also running them as I type this). Although this whole ordeal has taken longer than I would have liked, I understand that there had been a shortage of my parts at the time and consequently, I've been given the Platinum version of my RAM as replacements. All in all, I applaud the customer service team for listening and accommodating to my situation. It is this excellent service that has kept me from straying towards other companies in future. My advice to others who are experiencing problems with parts is to ring Corsair and explain to them your situation - you may be surprised just how good they can be. Let's hope these replacements hold up longer than the last ones. Happy New Year to you all. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 2, 2008 Corsair Employees Share Posted January 2, 2008 Glad to hear the system is up and running with the new replacements! Thanks for the update and Happy New Year! Link to comment Share on other sites More sharing options...
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