Radiopools Posted November 6, 2007 Share Posted November 6, 2007 Hey, I got a new set of Ram earlier this year. Two 1GB modules for a total of 2gig. I don't have the modules on me at the moment because I'm at school. Basically what happened is the 2gig pieces were working fine for a bit. All of a sudden, my laptop just constantly started to crash. It would crash, get to the windows loading screen, and restart by itself. It would just keep repeating this behavior. If I did get into the Windows desktop, I would get a blue screen a few minutes into being on the desktop even if I wasn't doing anything. I called dell and they did a lot of tests on my laptop, I even went as far as to wipe my whole hard drive and reinstall everything, but my computer was still crashing. The thing is, when I have the Dell-provided 1Gig of RAM that was provided with my laptop, I have no issues, so I'm pretty sure the 2Gigs of Corsair RAM is at fault, any ideas? Link to comment Share on other sites More sharing options...
Wired Posted November 6, 2007 Share Posted November 6, 2007 More info is needed. What model Dell do you have (service tag preferred), and what is the part number of the Corsair memory that you have? Link to comment Share on other sites More sharing options...
Radiopools Posted November 6, 2007 Author Share Posted November 6, 2007 I have a Dell Inspiron E1705, service tag BMBVY91. Here is the link to the exact memory I purchased http://www.newegg.com/Product/Product.asp?Item=N82E16820145157 I don't have the actual RAM modules on me, I can figure out whatever else is needed through a phone call if I know what to look for. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 6, 2007 Corsair Employees Share Posted November 6, 2007 I would recommend testing the modules individually in the system with either http://www.memtest.org, or the integrated Dell memory tester in your setup menu. If both modules cause the same issues there may not be a bad memory module, however if one passes and the other fails, we will need to get them both replaced. Link to comment Share on other sites More sharing options...
Radiopools Posted November 12, 2007 Author Share Posted November 12, 2007 I used the Dell test to test the memory, and it failed all but two tests. So the RAM modules are faulty? Link to comment Share on other sites More sharing options...
DerekT Posted November 12, 2007 Share Posted November 12, 2007 Remove one stick of DRAM and test. Results? Remove the first stick and insert the second stick and test. Results? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 12, 2007 Corsair Employees Share Posted November 12, 2007 Please test the modules one at a time and you may need to load setup defaults in the BIOS setup with just our modules installed. Link to comment Share on other sites More sharing options...
Radiopools Posted December 17, 2007 Author Share Posted December 17, 2007 Forgive my ignorance, but when testing one module at a time, do i remove both of my current 512 modules and just place one of the 1gb modules in? or do i pull one 512 and put one of the 1gb modules in? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 17, 2007 Corsair Employees Share Posted December 17, 2007 You stated previously Two 1GB modules for a total of 2gig I would not suggest mixing memory on any system please just use our modules and test them one at a time. Link to comment Share on other sites More sharing options...
Radiopools Posted December 18, 2007 Author Share Posted December 18, 2007 Okay I tested them individually. One module tested out fine. The other one had a plethora of errors. It passed the first three tests but failed the rest of them: MATS TEST, March A,B,C,LA,LR,SR,U,X,Y, PMOVI, Scan, RRnaMchC, WCMATS, XMATS. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 18, 2007 Corsair Employees Share Posted December 18, 2007 Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them. Link to comment Share on other sites More sharing options...
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