Itar01 Posted November 5, 2007 Share Posted November 5, 2007 Hi, I recently bought the parts to make a new computer and installed everything. I looked before ordering and saw that my memory (XMS2 2x1024-6400C4) was compatible with my motherboard (ASUS M2NSLI-Deluxe). Upon booting up the computer I went into BIOS and saw that it detected my memory at the wrong speeds. The bios said that my current memory was running at DDR2 800 5-5-5-18 2t, however the specs for memory say 4-4-4-12 2t at 2.1v. I called tech support at corsair and they said to manually set the settings in BIOS. I did that and still got the same errors in Vista (services randomly stop, programs randomly wont work, restarting fixes it but then other things don't work). I booted up in BIOS again and looked at how much memory was detected. It said I had 2048 memory installed but only 2047 was usable. I have since then updated my BIOS to the latest version (1203) but I still have the same problem. I was wondering if there are any other settings that I might have wrong besides those settings. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 5, 2007 Corsair Employees Share Posted November 5, 2007 To find out if you have a failing module, you should load optimized defaults and set the Memory Voltage to 2.1 volts and then set the timings to 4-4-4-12 (CAS-tRCD-tRP-tRAS) and then test the modules one at a time with http://www.memtest.org! Please allow memtest to run 2-3 passes on each module. If you still get errors, we will be happy to replace them! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure. Make sure when running memtest you have “Legacy USB Support” disabled in the BIOS. Link to comment Share on other sites More sharing options...
Itar01 Posted November 10, 2007 Author Share Posted November 10, 2007 I ran the memtest using the 4-4-4-12 2t 2.1v just like you said. I tested each stick one at a time in the same slot. The result was one module passed while the other module failed. After I found out which stick of memory was bad I kept that one out and installed the good one. Since then I have had none of the old problems resurface. So is there some way I can get a replacement stick sent to me from Corsair? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 10, 2007 Corsair Employees Share Posted November 10, 2007 Let's get them replaced. Please follow the link in my signature “I think I have a bad part! Or “Tech Support Express” and we will be happy to replace them, please note that you are posting from the forum! Link to comment Share on other sites More sharing options...
Itar01 Posted November 10, 2007 Author Share Posted November 10, 2007 Yeah I just noticed that I titled my Forum Thread Twin2x1024-6400C4. My sticks are two 1 GB sticks so my actual model number is TWIN2x2048-6400C4. Will this make any difference in submitting an RMA (I haven't submitted one yet) or should I go ahead and submit one? Link to comment Share on other sites More sharing options...
DerekT Posted November 10, 2007 Share Posted November 10, 2007 Yeah I just noticed that I titled my Forum Thread Twin2x1024-6400C4. My sticks are two 1 GB sticks so my actual model number is TWIN2x2048-6400C4. Will this make any difference in submitting an RMA (I haven't submitted one yet) or should I go ahead and submit one? Yes, you need to submit the RMA based on the proper model number. The TWIN2X1024 signifies 2 X 512MB and TWIN2X2048 signifies 2 X 1024 and you don't want a return of 2 X 512MB or a slowdown in the return. You may wish to call Corsair customer service at 888-222-4346 or 510-657-8747 Ext "0" and inform them of this issue just to be certain. Staff do not work here on the weekends. Link to comment Share on other sites More sharing options...
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