mahmoud24 Posted November 4, 2007 Share Posted November 4, 2007 Dear Ramguy, i have a faulty 16GB Voyager its sometimes work sometimes not,this is my second time my voyager doesnt work first time i replaced it with RMA number #R244671 and i got that one which is not working again,note that i'm staying outisde usa in Dubai,UAE and so far it cost me more than 200$ to send the usb 2 times to you guys and its not acceptable for me to pay the price of the usb 2 times for replacement,i would like to escalate this issue as i'm not satisfied with the product so far and i would liek to know how corsair will compensate me for the inconvience i'm having, the serial nuber of my USB is : FM2730740 07120479-0 Link to comment Share on other sites More sharing options...
Wired Posted November 4, 2007 Share Posted November 4, 2007 When RMA'ing, have you talked with your local reseller? If they can help you with an RMA, it's usually to no cost to you. Your best bet is to contact their customer service department directly at customerservice@corsairmemory.com Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 5, 2007 Corsair Employees Share Posted November 5, 2007 Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com and they will be able to help you get the drive replaced. If multiple drives are failing there may be something causing them to fail. Can you tell me what type of system you are mainly using the drive on? Link to comment Share on other sites More sharing options...
mahmoud24 Posted November 6, 2007 Author Share Posted November 6, 2007 i tried pluging my usb to 3 laptops and 2 desktops 1-Aceraspire 5570 centrino duo 1.6GHZ/1GB ram/80GB HD 2-IBM T60 better configuration 3-Acer centrino duo 1.6GHZ/1GB ram/80GB HD 4-HP compaq Desktop P4 3GHZ 512 ramaspire 5100 tested with genine windows XP-SP2 with latest updates and patches the first faulty one i formatted NTFS so i thought that may have caused something so that second one i didnt even format it(does it make a difference??)also i dropped an email to teh support address u provided still no response from them,and regarding shipping i got it form newegg.com and its in teh states too and i'm over seas so its gonna cost teh same thing,please help me out man,aso is it possible that i can get a 16GB GT instead of that one as i got also some friends who had trouble with it Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 6, 2007 Corsair Employees Share Posted November 6, 2007 Please try the formatting option in this thread: http://www.houseofhelp.com/forums/showthread.php?t=62742 If this does not help, Customer Service will assist you in resolving your RMA. Link to comment Share on other sites More sharing options...
mahmoud24 Posted November 6, 2007 Author Share Posted November 6, 2007 nope didnt help its a hardware failure man and i contacted support 2 days ago with no reply,can u advise? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 6, 2007 Corsair Employees Share Posted November 6, 2007 Our Tech Support is closed on weekends so your reply will not be immediate. I have notified the TS Supervisor of your case. Link to comment Share on other sites More sharing options...
mahmoud24 Posted November 11, 2007 Author Share Posted November 11, 2007 5 days without reply man ,i havent recieved the RMA yet,please escalate Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 12, 2007 Corsair Employees Share Posted November 12, 2007 It should not take more than 24-48 business hours to get a reply excluding weekends and Holidays. If not please call them at 888-222-4346 Ext "0" or 510-657-8747 Ext "0". However I would suggest checking your spam filter or Junk folder in your email client to be sure. Link to comment Share on other sites More sharing options...
mahmoud24 Posted November 18, 2007 Author Share Posted November 18, 2007 i already sent you guys my USB voyager 16GB via ups havent got anything yet RMA# is 1033910 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 19, 2007 Corsair Employees Share Posted November 19, 2007 Our hours are from 8:00 AM to 5:00 PM Pacific time Monday threw Friday, please try to call them again at 888-222-4346 or 510-657-8747 Ext "0" and do not hit any other extension or send an email to rma@corsairmemory.com along with your RMA# and ask them to check the status for you. P.S. I did send them a email and asked them to check for you but its best if you call them. Link to comment Share on other sites More sharing options...
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