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Non-working Stick - 2x1024 CL4 PC2-6400


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I just bought a Corsair XMS2 Xtreme Performance TwinX Matched 2x1024

Mb DDR II SDRAM CL4 PC2-6400, but one of the sticks is completely

dead.... as soon as I insert it on my pc, it just doesn't boot, tryed

every slot, tryed one stick at a time, it just doesn't work, what do I

have to do now? Send It to you? Do I have to send both sticks, even if

one is working fine?

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  • Corsair Employees
Using the working module, please make sure that you have the latest BIOS for your motherboard and then load optimized defaults and set the Memory Voltage to 2.1 volts and then set the timings to 4-4-4-12 (CAS-tRCD-tRP-tRAS). Once you have this configured, swap out the working module for the faulty one and if you are still having the same problems, then lets get them both replaced!
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  • 4 weeks later...



I filled in the Tech Support Express, and got Case Number 305286, Got a RMA number and sent the modules to Corsair. Parts were received on 15th november by corsair, but until now, the RMA Status remains the same:


RMA Issued On: 10/31/2007

Defective Parts Received on: 11/15/2007

* NOTE: it may take up to 24 hours for this date to be updated after arrival at Corsair

Part Number Received: TWIN2X2048-6400C4

Quantity Received: 1

RMA Replacement Parts Ship Date: N/A

Replacement Part Number: N/A

Replacement Part Quantity: N/A

Replacement Shipping Method: N/A

Replacement Shipping Tracking Number: N/A



So, I assume that replacement parts were not sent.... can you tell me why? Corsair said that case would be processed in 24-72 hours, but that deadline has passed, a long time ago... I'm getting kinda worried!!!!


Can you please help me?

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