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Bad stick - TWIN2X2048-8500C5


Bullet2300

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I had this RAM for about 2 months before I started experiencing problems extracting very large files from WinRAR. Quite a few people suggested I do a memory test and sure enough I had over 1000 errors within the first hour (25% testing). I couldn't bare to watch anymore...

 

What do I do to get these replaced? Can I just post here and tech support will respond? Can I e-mail someone? Do I have to pay for shipping? How long does it take to get the RAM back??

 

 

I am very bummed about this... these are my first RAM sticks to ever go bad in my life!

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Can you remove one stick and test each stick singly please?

 

RMA time is dependent upon where you are located. Once you perform the tests that are asked for, then RAMGUY will give you the information regarding RMA.

 

Be certain that Corsair does not want you without a working system and will do their best to reduce that time.

 

The below quote is from RAMGUY. Please do the tests and then there will be less time spent in getting an RMA. Shipping is paid one way. Corsair will pay return shipping.

 

Once you receive your RMA #, give our customer service a call at 888-222-4346 or 510-657-8747 Ext “0” or send them an email (rmaservice@corsairmemory.com) with your RMA# and ask them if there are any options available to you for keeping your system running while we replace the parts!
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Please post your full specs here:

http://www.asktheramguy.com/forums/profile.php?do=extra

 

Which "memory tester" did you use, and what BIOS settings do you have set for your memory?

 

I'd also read these links:

I Think I Have a Bad Part. What Do I Do?

F.A.Q. Forum

 

 

There are multiple ways to apply for an RMA. Forum, phone, fax, email. The above links should answer most, if not all of your questions about the RMA process.

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  • Corsair Employees

Bullet,

Please make sure that you have the latest BIOS for your motherboard and then load optimized defaults and set the Memory Voltage to 2.1 volts and then set the timings to 5-5-5-15 (CAS-tRCD-tRP-tRAS) and then test the modules one at a time with http://www.memtest.org! Please allow memtest to run 2-3 passes on each module. If you still get errors, we will be happy to replace them! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure.

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  • Corsair Employees
Let's get them replaced. Please follow the link in my signature “I think I have a bad part! Or “Tech Support Express” and we will be happy to replace them, please note that you are posting from the forum!
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