Nautilus 500 - noisy pump - how do I get it fixed?

[Brent71]

I bought this from Fry's in Wilsonville, Oregon approx. 6 months ago. Last night the pump decided to start making noise...it sounds like an air pump in an aquarium now...very annoying! The product warranty shows it's for 12 months but I have to return it to where I bought it. I called Fry's to save myself a 25 mile drive for nothing and they say they can't do an exchange since it's past 30 days. Your company says in writing ( http://corsairmemory.com/_productmanuals/Nautilus500.pdf ) that I have to take it back to where I bought it, Fry's says I can't return it since it's been more than 30 days. What do I do? It's not like I can send this in and wait for replacement parts to show up a couple weeks down the road.

[KaptCrunch]

Customer can help you please call them at 888-222-4346 and they will help you solve the problem, and our hours are from 7:30 AM to 4:30 PM Pacific Time Monday threw Friday excluding holidays!

 

call them for a RMA

[Brent71]

call them for a RMA

But that's not what their own websites says. It says to return it to where you bought it. And it's not like I can just send it in and wait around for a week or two to get new parts...I have to use my computer in the meantime.

[Wired]

If it's covered under warranty, Corsair will warranty it, which would mean shipping it to California. I did not see anything in that link that said you can't do that, nor have I ever heard Corsair say to the contrary.

[Brent71]

If it's covered under warranty, Corsair will warranty it, which would mean shipping it to California. I did not see anything in that link that said you can't do that, nor have I ever heard Corsair say to the contrary.

It better be covered, I've had it less than 6 months and the warranty is 12 months. The problem with shipping it in to be fixed/replaced is what am I supposed to do in the meantime, stare a a black screen because I can't use my computer? That's unacceptable.

[DerekT]

As you said, it is still under warranty and no one is disputing you. I'm not sure why you seem hostile. You can be certain that Corsair will bend over backwards to have you be a happy customer. You have not yet even spoken to Corsair staff regarding this valid issue and you seem rather angry already. Is there a reason for this? Has Corsair done anything at this time (other than a malfunctioning product, that is) to anger you?

 

Before I purchase something, I always read the warranty to see if it is in fact acceptable to me as hindsight is a poor way to disclaim a stated warranty.

 

Now Brent, consider what I said, and be that as it may, Corsair will do their utmost to have you a happy customer. There is more than one way to deal with RMA. Please do not be unhappy before they can even deal with you, as anger and hostility are indeed catching.

[RAM GUY]

Brent, let's get it replaced. Please follow the link in my signature “I think I have a bad part! Or “Tech Support Express” and we will be happy to replace it, please note that you are posting from the forum!

 

Once you receive your RMA #, give our customer service a call at 888-222-4346 or 510-657-8747 Ext “0” or send them an email (rmaservice@corsairmemory.com) with your RMA# and ask them if there are any options available to you for keeping your system running while we replace the parts!