rcooper Posted October 26, 2007 Share Posted October 26, 2007 I live in Canada and recently got an RMA. I had to spend $14.53 in brokerage fees when the UPS delivery arrived to get my package. I thought Corsair was paying for the shipping to me? Can I get reimbursed for this? Thanks. Link to comment Share on other sites More sharing options...
Wired Posted October 26, 2007 Share Posted October 26, 2007 I'd call their customer service dept directly. 1-888-222-4346, 0 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 26, 2007 Corsair Employees Share Posted October 26, 2007 Please contact our customer service at 888-222-4346 and dial "0" or (510) 657-8747 and I am sure they will help you resolve the issue! Link to comment Share on other sites More sharing options...
rcooper Posted October 29, 2007 Author Share Posted October 29, 2007 The person told me that Corsair definately doesn't pay for me shipping an RMA back, but wasn't sure about the brokerage fee I had to pay. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 29, 2007 Corsair Employees Share Posted October 29, 2007 Corsair will pay for return shipping costs for RMAs, please contact our Customer Service and they should be able to help you! Link to comment Share on other sites More sharing options...
viridans Posted November 10, 2007 Share Posted November 10, 2007 you also need to ensure that this was not a customs fee. i know you mentioned brokerage fee, but that's what UPS said to me once for an RMA. turned out i had to collect the money from canada customs. even if they put RMA on all 6 sides of the box, for some reason canada customs can't read it and they charge duty. anyway, you're lucky it's not a really large sum of money. on one RMA i had to pay over 70 dollars, and i'm still waiting to get it back from canada customs. actually i've pretty much given up. that's another story... lol. Link to comment Share on other sites More sharing options...
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