AnthonyP Posted October 24, 2007 Share Posted October 24, 2007 I have a problem. It started a while back when one of my matched pair started playing up. Anyway I got my RMA and an email saying RMA number: 1029281 Corsair Product: CMX1024-3200C2PT Quantity Returned: 2 I was over the moon My PC does not like only 1GB. I received Corsair Product: CMX1024-3200PT Quantity Returned: 2 The CL on this memory is CL3 and one strip is ver1.2 and the second is ver5.1 They are also visually diffrent memory. I checked and all my emails were C2PT. Now I spent extra money to get my CL to 2 and without the C2PT my Matched 1GB will not run at CL2. I have sent 3 mails and had no response. The Warranty states equivelent or better and I get worst and lose out as my other memory is reduced in quality. Anthony. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 24, 2007 Corsair Employees Share Posted October 24, 2007 I am sorry about that please call them at 888-222-4346 or 510-657-8747 Ext "0" and I am sure they will take care of you. Link to comment Share on other sites More sharing options...
AnthonyP Posted October 24, 2007 Author Share Posted October 24, 2007 I am in the UK and have tried to call only to get a Answer phone. I have left a message and hope that they don't call me in the middle of the night. It's 21.15 here. Link to comment Share on other sites More sharing options...
AnthonyP Posted October 24, 2007 Author Share Posted October 24, 2007 I have now spoken to the RMA people and they have promised to send out TWINX2048-3200C2PT I will wait with baited breath and have said that if they send me a mailing label will be happy to return the other strips. Anthony Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 25, 2007 Corsair Employees Share Posted October 25, 2007 Please let us know if there are any problems! Link to comment Share on other sites More sharing options...
AnthonyP Posted October 26, 2007 Author Share Posted October 26, 2007 Even though I was promised the proper replacement I have received no confirmation or contact from your RMA department. I woulod like an email acknowledging that they have sent out inferior parts which is not in line with your warranty promise. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 26, 2007 Corsair Employees Share Posted October 26, 2007 I am sorry about that please call them at 888-222-4346 or 510-657-8747 Ext "0" and I am sure they will take care of you. Did you call and talk to them? If not please call and ask for me 800-205-7657. Link to comment Share on other sites More sharing options...
AnthonyP Posted October 26, 2007 Author Share Posted October 26, 2007 I called and spoke to them on one of the numbers that you gave me. I spoke to a man who apologised and said that he would sort it all out and send me a set of TWINX-2048-C2PT and he said it was an accident that the others were sent out. I said that I would send the others back on receipt of the matched pair. Everytime I ring the US it costs me around $8 I have already made two calls and just want to know that this is being dealt with. Anthony. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 26, 2007 Corsair Employees Share Posted October 26, 2007 Can you send me an email them with your contact information and your RMA number and I will have them contact you ASAP and get this worked out? ramguy@corsairmemory.com and please put ATT: Ram Guy in the subject line! Link to comment Share on other sites More sharing options...
AnthonyP Posted October 30, 2007 Author Share Posted October 30, 2007 I have received a matched pair of cmx 1024-3200C2PT. I am very happy and not concerned now about the lack of contact. Thank you for bearing with me and can you let me know the returns details and I will mail the others back. Anthony Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted October 30, 2007 Corsair Employees Share Posted October 30, 2007 Anthony just send them back to the RMA number and address they gave you in the email you got the RMA conformation. Or call our Customer Service at 888-222-4346 and they can help you. Link to comment Share on other sites More sharing options...
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