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BSOD, Restarts = Bad memory ??? Need serious help


djpain75

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A few months ago my pc started crashing, BSOD, I ended up sending memory back to Corsair and they sent me either same memory back or new memory Im not sure. While the memory was out I had a single 512 stick and I formatted and reinstalled XP pro. Got memory back from corsair and installed... everything running fine for maybe a month. Yesterday I was came into my pc room and noticed my pc was restarting itself...but it never came back up. I tried "last known good config" and it gets to the starting windows screen and restarts. I tried "safe mode" and same thing, gets only so far then restarts. At this point I put in my XP cd to try an OS repair and it loads all the drivers... then when it gets to "starting windows" it restarts. So I'm not even able to get to the install / repair options. At this point it actually crashed to BSOD instead of restarting... Remembering my issues from just a few weeks prior I took out 1 stick of my corsair ram (1gig stick) leaving me with 1 gig of memory down from 2. The system started right up, went into windows without error. What I have tried.... this is a fresh install of win xp pro. I have the most recent video, mainboard, sound, drivers. Bios I believe is up to par as well. I realize this could be the psu, hdd, or memory. I ran a serious software scan on my Western Digital Sata Hdd and it came back clean, no bad sectors. The pc works fine with a single stick of ram but it won't boot with both sticks installed. I can send you my event log if that would help. Ram guy I need your help, Im totally stumped!!! Tonight I will try the memtest program and let you all know. Since the pc works with 1 of the memory mod's removed this is most likely memory or mainboard I'm thinking. :mad:
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  • Corsair Employee
Make sure that you have legacy USB support disabled in the BIOS when running a memory test, and also make sure you have the memory voltage set manually to 2.75 volts. If one module is passing memtest and the other one fails, we will want to get them replaced for you.
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  • 1 month later...

Ram Guy,

 

I have checked both mentioned items and the voltage is at 2.70 as 2.75 was not an option. Either 2.7 or 2.8.

 

I called the 800 number... and spoke to a tech which advised they never send back old ram, they recycle the modules not repair them. So my question is this... if they did indeed send me 2 new modules... then after re installing them the pc starts acting up again a month later... What on earth could this be? Once again the pc works fine with 1 gig (1 stick) installed. It will not boot with 2 sticks installed. I have tried a different brand of ram but only a single 512 stick as that is all I had and that worked fine. Could this still be motherboard related or RAM? I really don't know where to go now... replace mb, replace ram again, or toss the whole thing out the window?

 

Thanks

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  • Corsair Employee
Did you load setup defaults when you installed the new modules and set the tested settings? If not I would try and run http://www.memtest.org on the modules, if you get errors please test them one at a time to be sure one os not failing. But if they worked for a short time and now are failing again the MB might have some problem.
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