What is Corsairs' Replacement Policy?

[Yoad]

Hi,

 

I Bought a pair of high end[at that time] memory modules sometime last year, and i'm afraid they are going to need to be replaced due to errors on them..

 

What I wonder about is not the procedure of RMA etc, That is clear enough thanks to RAMGUY's FAQ's :): (No sarcasm meant :sunglasse )

 

What I DO wonder about, is where can I find any replacement policy stating what they replace bad modules with?

 

What I mean is, a Policy that stats what kind of product (And under what terms) do I get for turning in a defected product, As in - Do I get a rectified module for a bad module? Do they only give Brand-New modules for replacements of bad modules? I can't find any information about this..... and I think its important.

 

Thanks !

[RAM GUY]

The Warranty policy is clear they will be replaced with the same or faster part!

You should ask our customer service after you have the RMA number and they can tell you what the replacement would be.

[Yoad]

Sorry but that is a completely open-end answer.

 

"For the same or better product" Does not answer my question, the same product could be a rectified, or an open-boxed product, on the other hand it could also mean Same product in a completely sealed box.....

 

I'm trying to figure out what am I going to get back, a pair of modules in an anti-static bag that were once used and then returned for some reason [and were checked to work of course... but all-the-same, used.] or a brand new product in a retail package?... Is there ANY written policy that specify that?.. I'm amazed that no-one ever asked that before]

 

Get my question now? :):

 

Either way, Compliments on the very quick response!! :D:

[RAM GUY]

Again, You should ask our customer service after you have the RMA number and they can tell you what the replacement would be. 888-222-4346 or 510-657-8747 Ext "0".