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Faulty Memory


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I've got two sticks of CMX5123200XLPRO. When both are in, my PC blue screens. I've tried the ram seperately and found that one stick is faulty. When i put the working one in (in any slot) the machine works fine. When I put the other stick in (in any slot) the machine either wont boot, beeps a lot of times, or just blue screens. I've run a memory tester on both sticks. The bad stick just gives thousands of errors. I need to get this stick back to you please. Can I have an RMA number. Cheers
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  • Corsair Employees

Please make sure that you have the latest BIOS for your motherboard and then load optimized defaults and set the Memory Voltage to 2.75 volts and then set the timings to 2-2-2-5 (CAS-tRCD-tRP-tRAS) and then test the modules one at a time with http://www.memtest.org! Please allow memtest to run 2-3 passes on each module. If you still get errors, we will be happy to replace them! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure.

 

Make sure when running memtest you have “Legacy USB Support” disabled in the BIOS.

 

If you have already configured and tested the modules and are still having the same problems, then let's get it replaced. Please follow the link in my signature “I think I have a bad part! Or *New* Tech Support Express” and we will be happy to replace them or it! Please make sure you let them know you are from the forum!

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