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RMA request for CM2X512-8000UL


nilles

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Hello, I'm French and I don't speak your language very well.

I have two beat memory RAM CM2X512-8000UL (dual channel)

 

stick A n°0000270696

stick B n°0000270697

 

The computer does not function with the two sticks.

http://oca.microsoft.com/en/windiag.asp

Memtest and Windows Memory Diagnostic are formally, it's the stick A which is defective

 

Only the stick B serial number 0000270697 start the computer.

I removed memory stick A, and the computer posted and was able to use programs(just sluggish). I swapped in B for stick A and no post again. Every combination in each slot seemed to bring the same result with Stick A in there, no boot. There's plenty of airflow so heat shouldn't be an issue as the CPU/MB/GPU are all normal.

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Please make sure that you have the latest Bios version and then load setup/optimized defaults and set the Dim Voltage to 2.2 volts (+.2 Volts W/Giga-Byte) and then set the timings manually to the tested settings for the specific module you have, and then test the module/'s one at a time with http://www.memtest.org! If you still get errors, please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure. In addition, with some MB's (Mostly ASUS) you have to disable legacy USB in the bios when running any memory test.
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