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Bad CM2X1024-6400C4D module


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To whom this may concern,

I just bought a Velocity Micro system and it was working perfectly until a couple of days when the computer simply would not complete the boot up sequence saying it was detecting BIOS POST problems. After talking the matter with tech support, they determined it was a problem with one of the RAM modules and since I have 4, I removed 2 of them and now the computer works fine. However, only 1 of them is bad (this was proved by removing and replacing them and checking the system performance) and since the motherboard is configured for dual channel RAM, I cannot use 2 of them or else the system won't work with 3 good ones.

To make matters a bit more complicated, I'm currently serving in the military in Japan and Velocity Micro cannot honor their warranty if its outside the US. I only have one module that's bad and can send it to you for testing unless you know of a way I could make it work from here. Could you help me solve this problem so I can get the computer up to its full specs? Thanks in advance!


Dizzy Murphy

Major, USAF

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Please make sure that you have the latest BIOS for your motherboard and then load optimized defaults and set the Memory Voltage to 2.1 volts and then set the timings to 4-4-4-12 (CAS-tRCD-tRP-tRAS) and then test the modules one at a time with http://www.memtest.org! Please allow memtest to run 2-3 passes on each module. If you still get errors, we will be happy to replace them! However, if you get errors with multiple modules that would suggest some other problem and I would test them in another system or MB to be sure.
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