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Is there a back log with Corsair ?


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Hi,

 

I sent my broken memory back 20th June 2007 by Airsure - signed for service as a small parcel (it was a mini cardboard box with strong packing).

 

Since then I have found out the the parcel was recieved in the US, but that is it !! I know that the US do not send information to Royal mail (UK) and therefore I would have hoped that corsair have had the parcel.

 

I was wondering is there anywhere I can find out how this RMA is going ?

 

The RMA number is 1535169..

 

Anyone fancy giving me a pointer?

 

Regards from the UK.

 

Ken

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  • Corsair Employees

I am sorry we can no longer check RMA status in Tech Support; please call our customer service at 888-222-4346 or 510-657-8747 Ext “0” or send them an email (rma@corsairmemory.com) with your RMA# and ask them for the status!

 

But I did send them a message and ask them to contact you with the status.

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But I did send them a message and ask them to contact you with the status.

 

Much appreciated, I have emailed the warranty people last week - no reply...sigh..

 

I will email the RMA address to..

 

Many thanks

 

Ken

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From: RMA Service [sMTP:rmaservice@corsairmemory.com]

To: hartk@pgdt.com

Cc:

 

Subject: RE: RMA 1535169

Sent: 05/07/2007 20:53

Importance: Normal

Hello,

 

Please provide RMA#. Thanks

 

 

 

RMA Support

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

got a reply today...

 

Not sure how to answer this one :roll:

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  • Corsair Employees

Just reply to them and ask them your question!

And I think they are telling you the number you gave is not a valid RMA number so I would include your information so they can look it up.

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