RobHardman Posted June 19, 2007 Share Posted June 19, 2007 :!: Hi I returned a 512Mb flash voyager drive last November, and the replacement you sent is faulty. Whenever I plug it in I get the message "USB device not recognised. One of the USB devices attached to this computer has malfunctioned, and windows does not recognise it." I have tried it on several computers, with the same result. My case number was #21824. RMA number R208034. I am not willing to return the drive to you again, as the cost of postage is greater than the current retail value of the drive. I would appreciate it if you could arrange for me to exchange it at my nearest stockist: Aria Technology Ltd. Aria House Belle Vue Avenue Pottery Lane Manchester United Kingdom M12 4AS I also feel that it would be courteous of you to upgrade my drive to 1Gb to compensate for the inconvenience and cost of postage for the last return. Thanks Rob Hardman Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 19, 2007 Corsair Employee Share Posted June 19, 2007 Please call our customer service at 510-657-8747 Ext "0" and let them know you just got this back from RMA and as long a it has been less than 60 days we will pay the shipping both ways. Link to comment Share on other sites More sharing options...
RobHardman Posted June 19, 2007 Author Share Posted June 19, 2007 I am unable to make international calls. The item was replaced last November/December. Why can I not just exchange it at my local supplier? I will be checking with UK trading standards as to my rights as a consumer. :mad: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 19, 2007 Corsair Employee Share Posted June 19, 2007 You are welcome to contact the reseller in fact I would suggest it. However, if you don't want to call you can email them at ram@corsairmemory.com and just let them know the previous RMA# and let them know what's going on they will do their best to help you. Link to comment Share on other sites More sharing options...
RobHardman Posted June 27, 2007 Author Share Posted June 27, 2007 Hi Ramguy I have sent the email as per your reccomendation, and as yet I have not had a reply. How canI exchange my Flash drive locally without the original reciept. As the drive is guaranteed for 10 years, I should not need a receipt. This is now becoming very frustrating. Makes me wonder why I should buy corsair products in future! :mad::mad::mad::mad: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 27, 2007 Corsair Employee Share Posted June 27, 2007 Please send the email again to rma@corsairmemory.com and CC it to ramguy@corsairmemory.com and please put ATT: Ram Guy in the subject line and I will make sure they contact you. Link to comment Share on other sites More sharing options...
RobHardman Posted July 5, 2007 Author Share Posted July 5, 2007 Hi Ramguy I have re-sent the email as instructed and am still awaiting a response. I am building several new systems for family members soon and this experience is putting me off using corsair components. I don't know how you do things in the USA, but in the UK most companies respect their customers. R Hardman :rant: :rant2: :damnit: :wtfeh: :mad: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 5, 2007 Corsair Employee Share Posted July 5, 2007 I just checked and I have no record of ever getting an email from you with the email address you used for the forum. Please send the email again to both rma@corsairmemory.com and ramguy@corsairmemory.coma put ATT: Ram Guy in the subject line and include a link to this post. Link to comment Share on other sites More sharing options...
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