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Twinx1024-3200XL problem (and RMA form question)


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A few days ago, one of the two sticks from my twinx1024-3200XL set went bad. They worked great for two years, but the other morning I went to turn on my computer and it refused to boot.

 

For some reason, removing the RAM and switching slots allowed the computer to start, but RAM-intensive programs began to crash within a few minutes of running them. I tested both sticks with memtest86; one finished with zero errors and the other finished with 2 errors on test 5 on every run through the test cycle.

 

The computer is now running using other RAM with no problems, so I have decided that the one stick must be bad. I have opened the online RMA form, but it asks for the module's serial number and there is no serial number printed on the sticker that's on the RAM. Should I just leave that field blank, or is there some other place I should be looking for the number? Also, if I send in both sticks, should I somehow indicate which one is the bad one?

 

Thanks.

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  • Corsair Employees

Please make sure that you have the latest Bios version and then load setup/optimized defaults and set the Dim Voltage to 2.75 volts and then set the timings manually to the tested settings for the specific module you have, and then test the module/modules one at a time with http://www.memtest.org! If you still get errors, please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure. In addition, with this MB you have to disable legacy USB in the bios when running any memory test.

 

And SN number is not a required field, just leave it blank

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