mobius Posted February 20, 2004 Share Posted February 20, 2004 Hi, I just recently bought a double pack of PC2700 DDR 333MHz 512MB ram. I have a Soyo KT400 Ultra Platinum mother board. For some reason only 1 stick will work at a time. I switched them around and everything and only 1stick will work. With both sticks installed the pc will start up and the windows loading screen pops up, but then it just stays there and wont load. Have any suggestions? My mother board should support up to 3.5 gigs of ram and 266-333 MHz ram. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 20, 2004 Corsair Employees Share Posted February 20, 2004 If both memory modules will work on there own, there may be another hardware issue involved. I would suggest putting both memory modules in and testing with Memtest86 ([url]www.memtest.org[/url]). This will allow you to test the memory modules outside of the OS. If you get any errors after running that program please let me know. Thanks! Link to comment Share on other sites More sharing options...
mobius Posted April 18, 2004 Author Share Posted April 18, 2004 I ran the test finally and there were some errors that came up. Also after running the test windows still would not load and instead of freezing up the pc just rebooted itself. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 20, 2004 Corsair Employees Share Posted April 20, 2004 What is the exact part # of the memory modules that you have? What CPU are you using on that board? Please let me know. Thanks! Link to comment Share on other sites More sharing options...
mobius Posted April 25, 2004 Author Share Posted April 25, 2004 part # VS512MB333 Lot is 0405104 cpu is AMD Athalon(tm) XP 2700+ Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 26, 2004 Corsair Employees Share Posted April 26, 2004 Lets get those memory modules replaced. Please send us an email with a copy of the [URL=http://www.corsairmemory.com/main/rma_request.xls]FORM[/URL] or you can send all of your info(full name, shipping address, phone # with area code, the module part #, quantity to be replaced, and a copy of the link to this post). Email it to [email]rma@corsairmemory.com[/email]. If after 1 day or 24 hours excluding weekends you do not get the rma please email the same to [email]warranty@corsairmemory.com[/email] and we will help to resolve it. Thank You! Link to comment Share on other sites More sharing options...
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