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Urgent Help With VS1GB400C3 Modules


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Today my PC didn’t boot, not really didn’t boot the issue was that the monitor didn’t detect the video card signal (black screen). So I opened the case and noticed a “C1” motherboard diagnostic error (Two digit post code that shows why the system fail to boot) which means “Detect Memory –Auto detection on DRAM Size”

 

So I went to my neighbor’s house and It happened there also (no video signal with my modules) So I took his RAM to my house and my PC had video signal again.

Two observations:

 

1)When I put my modules on my neighbor’s PC the buzzer started to beep.

 

2)The memory activity indicator LED’s (green/light to red/heavy) was always green with my modules but with my neighbors they were from green/yellow/red…indicating that the memory was “working”

 

I tried to MemTestit BUT the memory simple doesn’t let me even see the screen.

 

I worked on a memory module manufacture, so I know the manufacturing process “pretty well”.

 

I primarly use my PC for my engineering CAD…any urgent help will be appreciated.

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Today I troubleshooted them and one of the modules booted.

 

I Ran MemTest86 (5 times in a row) and it passed without errors.

 

The other dimm was the problem (IMO) because the computer didint booted when I install it.

 

I'll be doing the RMA with that DIMM.

 

Or you recomend me to change both for compatibility issues???

 

EDIT: I FILLED THE RMA REQUEST AND NOTHING HAPPENED...NO EMAIL CONFIRMATION, NO INDICATIONS THAT YOU RECEIVED THE RMA REQUEST.

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  • Corsair Employees
That is normal, and it will take 24-48 business hours to get a reply excluding weekends and Holidays. If not please call them at 888-222-4346 Ext "0" or 510-657-8747 Ext "0".
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  • Corsair Employees
I am sorry we can no longer check RMA status in Tech Support; please call our customer service at 888-222-4346 or 510-657-8747 Ext “0” or send them an email (rma@corsairmemory.com) with your RMA# and ask them for the status!
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