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Another RMA not answered


Wads

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Case #115897

RMA Number R244534

It’s now a month since my RMA was received, I know this via the tracking number, good old Royal Mail.

 

I’ve had no contact and no reply to either of my emails sent to customerservice@corsairmemory.com or rma@corsairmemory.com.

It’s bad enough having faulty memory, but after returning it and not getting any response is not good customer service.

 

I now have had to purchase more memory to be able to use my PC (for business). What am I to do with replaced memory? It’s going to be about as much use as a chocolate fire guard, I will undoubtedly loose money on the deal if I resell.

 

Can someone please HEEEELLLP!!!!!!!

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  • Corsair Employees

I am sorry we can no longer check RMA status in Tech Support; please call our customer service at 888-222-4346 or 510-657-8747 Ext “0” or send them an email (rma@corsairmemory.com) with your RMA# and ask them for the status!

 

And I have sent them a message and asked them to contact you ASAP, but I would still call them if it were me.

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Thanks for the swift reply Ram Guy.

 

I have previously sent emails with no reply, but will try again.

Will phone if no reply, please tell me it's not a premium rate number?

 

Reading this forum it seems that things only happen when you get involved.

 

Thanks for the help

 

Wads

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  • Corsair Employees
For most users the RMA's are no problem and goes threw with out a problem, but the new system seems to just spit things out if there is some problem, and yes I am very serious about this issue and so are my co-workers, and I just say they read my message so I would expect to hear from them in the next hour or so.
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I just checked and they are behind, and I have asked them to get to your case NOW and get the others done today. I am sorry but please let me know if you do not hear from them in the next few hours.
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I'm in the same boat as Wads.

 

My RMA was received on 4/16 and I've heard nothing and have already sent an email. Unfortunately, I think someone needs to update the scripting where it says how quickly Corsair will get back to customers and how quickly replacement products will go out.

 

My Case Number is: 122440

My RMA Number is: 1001431

 

I'd get fired if my boss saw that I treated my customers like this.

 

Thanks for any help you can provide.

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  • Corsair Employees

I am sorry we can no longer check RMA status in Tech Support; please call our customer service at 888-222-4346 or 510-657-8747 Ext “0” or send them an email (rma@corsairmemory.com) with your RMA# and ask them for the status!

 

P. S. I have sent them a message but I would suggest you call them directly to follow up, sorry and yes I agree with you. However, we just changed to a new system and there are some bugs that we are working on, sorry for the inconvenience.

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Hi -- I've still gotten not response, either with email or voice mail, on my RMA.

 

Very frustrating. I've sent an email and I've contacted you. What's the next step?

 

Thanks.

 

NOTE -- just called and found out the RMA replacement had been shipped out on 5/4 and should arrive tomorrow (5/9). I checked the tracking number and it agrees. I'll keep my fingers crossed that it will work.

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However, we just changed to a new system and there are some bugs that we are working on, sorry for the inconvenience.

 

Wow... I'm glad I checked this forum. I sent in my memory around the same time as these other customers (about 15 Apr) and have heard nothing from Corsair RMA Dept since. I even sent rma@corsairmemory.com an email on 2 May to inquire and never got an answer. I'm just going to call them tomorrow. I wonder if my RMA also got stuck in the "new system bugs" that seem to be plaguing a number of us.

 

My case number is: 124801

My RMA number is: 1001046

 

RAM GUY -- I'd appreciate it if you could mention my case to them as well. My poor computer isn't doing much (other than collecting dust) until I get my new memory. Thanks!

 

-OBSIDIAN-

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