Wads Posted May 3, 2007 Share Posted May 3, 2007 Case #115897 RMA Number R244534 It’s now a month since my RMA was received, I know this via the tracking number, good old Royal Mail. I’ve had no contact and no reply to either of my emails sent to customerservice@corsairmemory.com or rma@corsairmemory.com. It’s bad enough having faulty memory, but after returning it and not getting any response is not good customer service. I now have had to purchase more memory to be able to use my PC (for business). What am I to do with replaced memory? It’s going to be about as much use as a chocolate fire guard, I will undoubtedly loose money on the deal if I resell. Can someone please HEEEELLLP!!!!!!! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 3, 2007 Corsair Employees Share Posted May 3, 2007 I am sorry we can no longer check RMA status in Tech Support; please call our customer service at 888-222-4346 or 510-657-8747 Ext “0” or send them an email (rma@corsairmemory.com) with your RMA# and ask them for the status! And I have sent them a message and asked them to contact you ASAP, but I would still call them if it were me. Link to comment Share on other sites More sharing options...
Wads Posted May 3, 2007 Author Share Posted May 3, 2007 Thanks for the swift reply Ram Guy. I have previously sent emails with no reply, but will try again. Will phone if no reply, please tell me it's not a premium rate number? Reading this forum it seems that things only happen when you get involved. Thanks for the help Wads Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 3, 2007 Corsair Employees Share Posted May 3, 2007 For most users the RMA's are no problem and goes threw with out a problem, but the new system seems to just spit things out if there is some problem, and yes I am very serious about this issue and so are my co-workers, and I just say they read my message so I would expect to hear from them in the next hour or so. Link to comment Share on other sites More sharing options...
Wads Posted May 3, 2007 Author Share Posted May 3, 2007 Thanks again Have resent prevous email to rma@corsairmemory.com Will keep you posted Wads Link to comment Share on other sites More sharing options...
Wads Posted May 4, 2007 Author Share Posted May 4, 2007 Ram Guy, Just checked my emails no reply to the one I sent to rma@corsairmemory.com. No contact from the message you sent them. Wads Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 4, 2007 Corsair Employees Share Posted May 4, 2007 I just checked and they are behind, and I have asked them to get to your case NOW and get the others done today. I am sorry but please let me know if you do not hear from them in the next few hours. Link to comment Share on other sites More sharing options...
Wads Posted May 4, 2007 Author Share Posted May 4, 2007 Great news, just heard from Carlos. RMA is due out today. Thanks for all your help Ram Guy, couldn't have done it without you. Best Regards Wads Link to comment Share on other sites More sharing options...
BBA60 Posted May 4, 2007 Share Posted May 4, 2007 I'm in the same boat as Wads. My RMA was received on 4/16 and I've heard nothing and have already sent an email. Unfortunately, I think someone needs to update the scripting where it says how quickly Corsair will get back to customers and how quickly replacement products will go out. My Case Number is: 122440 My RMA Number is: 1001431 I'd get fired if my boss saw that I treated my customers like this. Thanks for any help you can provide. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 4, 2007 Corsair Employees Share Posted May 4, 2007 I am sorry we can no longer check RMA status in Tech Support; please call our customer service at 888-222-4346 or 510-657-8747 Ext “0” or send them an email (rma@corsairmemory.com) with your RMA# and ask them for the status! P. S. I have sent them a message but I would suggest you call them directly to follow up, sorry and yes I agree with you. However, we just changed to a new system and there are some bugs that we are working on, sorry for the inconvenience. Link to comment Share on other sites More sharing options...
BBA60 Posted May 8, 2007 Share Posted May 8, 2007 Hi -- I've still gotten not response, either with email or voice mail, on my RMA. Very frustrating. I've sent an email and I've contacted you. What's the next step? Thanks. NOTE -- just called and found out the RMA replacement had been shipped out on 5/4 and should arrive tomorrow (5/9). I checked the tracking number and it agrees. I'll keep my fingers crossed that it will work. Link to comment Share on other sites More sharing options...
Obsidian Posted May 9, 2007 Share Posted May 9, 2007 However, we just changed to a new system and there are some bugs that we are working on, sorry for the inconvenience. Wow... I'm glad I checked this forum. I sent in my memory around the same time as these other customers (about 15 Apr) and have heard nothing from Corsair RMA Dept since. I even sent rma@corsairmemory.com an email on 2 May to inquire and never got an answer. I'm just going to call them tomorrow. I wonder if my RMA also got stuck in the "new system bugs" that seem to be plaguing a number of us. My case number is: 124801 My RMA number is: 1001046 RAM GUY -- I'd appreciate it if you could mention my case to them as well. My poor computer isn't doing much (other than collecting dust) until I get my new memory. Thanks! -OBSIDIAN- Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 10, 2007 Corsair Employees Share Posted May 10, 2007 I have sent them a message but you need to start your own thread. Link to comment Share on other sites More sharing options...
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