SocialDefect Posted April 28, 2007 Share Posted April 28, 2007 After reading through these forums, and seeing the horror stories about RMA's taking weeks, if not months I just wanted to get a head start on finding the status of my RMA. It was received yesterday according to my USPS tracking. I know the 72 hour time has not passed yet, but I'm hoping to get a head start on my weeks of e-mails.... :p: . Do I need to contact the customer service department to find out if my ram is in stock, and how long before I should receive my replacement? I work 10-12 hour days and finding the time to call customer service and wait on hold will not be an easy task. I appreciate any help you can offer! Regards, Jess Link to comment Share on other sites More sharing options...
Guschtel Posted April 28, 2007 Share Posted April 28, 2007 I called the Customer Support at 18:00 local german time thats 9hrs time difference, so it was 9 in the morning there and i got through immediately. So if you call early enough you should get through in no time, just call the customer service at 888-222-4346 and dial "0" then ask for your RMA status and give them your RMA N°. Link to comment Share on other sites More sharing options...
SocialDefect Posted April 28, 2007 Author Share Posted April 28, 2007 I'll give it a shot - I appreciate the tip! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 30, 2007 Corsair Employee Share Posted April 30, 2007 Please call our customer service at 888-222-4346 or 510-657-8747 and dial "0" afer 8:00 AM Pacific time tomorrow and ask them to check this for you. Link to comment Share on other sites More sharing options...
SocialDefect Posted April 30, 2007 Author Share Posted April 30, 2007 Well someone, I wasn't given a name, informed me that it will ship today. That's all the information she gave me. So I suppose we'll see. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 30, 2007 Corsair Employee Share Posted April 30, 2007 I would send them an email and ask them to send you tracking information, to follow up, rma@corsairmemory.com. Link to comment Share on other sites More sharing options...
SocialDefect Posted May 2, 2007 Author Share Posted May 2, 2007 Sent an e-mail yesterday morning requesting tracking information, no reply. I called them on my way home from work today, and was told that it will ship on Thursday (I was originally told it would ship Monday, by mid-day). I'm not feeling very confident that it'll be shipping Thursday now. :(: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 2, 2007 Corsair Employee Share Posted May 2, 2007 I have spoke to our Customer Service Manager and asked them to check in to this and contact you A.S.A.P. Link to comment Share on other sites More sharing options...
SocialDefect Posted May 3, 2007 Author Share Posted May 3, 2007 Thank you ram guy! I received my tracking information today from Customer Service.. And I guess the last person I spoke with on the phone was wrong about it shipping tomorrow, as it shipped on the 30th! I should get it back tomorrow. I just wanted to pass along the word that my experience with Corsair's RMA was a pleasant one. I was worried over nothing. Now, my freshly built PC will be back up and running, in all it's Core 2 Duo glory! Again, Thank you! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 3, 2007 Corsair Employee Share Posted May 3, 2007 Great, and thank you for letting me know, please let me know when you get the modules. Link to comment Share on other sites More sharing options...
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