Million Posted April 18, 2007 Share Posted April 18, 2007 Hi, Read the posts in other threads having added to someone else's, so i've started my own... I sent my XMS Platinum to you from the UK on 29 March, RMA #R241940, Case #111286 and haven't been contacted since. Is it standard to recieve some kind of confirmation when an RMA'd unit arrives at Corsair? If not it should be! But basically i'm wondering when to wait til before I start claiming on postal insurance. If someone could chase it up i'd be grateful - my rig's limping along on 512 at the mo... Cheers, Max Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 18, 2007 Corsair Employees Share Posted April 18, 2007 I am sorry we can no longer check RMA status in Tech Support; please call our customer service at 888-222-4346 or 510-657-8747 Ext “0” or send them an email (rma@corsairmemory.com) with your RMA# and ask them for the status! Link to comment Share on other sites More sharing options...
Million Posted April 18, 2007 Author Share Posted April 18, 2007 I just want to say that i'm a bit disappointed that i'm required to pay through the nose to get an answer, as i'm at uni and have no land line from which to call. I thought it was Corsair's responsability to keep me updated. Also it surprises me that there's not a Corsair Europe number or something similar, as i've emailed the RMA address and got no reply Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 20, 2007 Corsair Employees Share Posted April 20, 2007 Customer Service has assured me that all emails have been answered. Did they contact you and did we get this resolved. Link to comment Share on other sites More sharing options...
Million Posted April 20, 2007 Author Share Posted April 20, 2007 Well customer service didn't send me an email, unfortunately. And no, it's not in my junk mail either. If you want another email address to send to: howesmo@cardiff.ac.uk or my hotmail again: max_howes@hotmail.com Thanks for looking into this RAM guy, I just want my memory back! Cheers Link to comment Share on other sites More sharing options...
Million Posted April 22, 2007 Author Share Posted April 22, 2007 I've emailed the RMA dept from my university email address. I REALLY hope I get a reply. I'm beginning to wonder whether this lifetime warranty thing is for real! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 23, 2007 Corsair Employees Share Posted April 23, 2007 Please call our customer service at 888-222-4346 or 510-657-8747 and dial "0" Link to comment Share on other sites More sharing options...
Million Posted April 29, 2007 Author Share Posted April 29, 2007 Hi RAMguy, I spoke to the RMA dept on the phone on tuesday, and they told me they would be posting my replacement RAM back to me the following day. Do I have a tracking number for this? I've read a few posts where people have been told their RAM is being or has been dispatched when this is not true... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 30, 2007 Corsair Employees Share Posted April 30, 2007 I am sorry but we can’t check it for you in Tech Support, please call our customer service at 888-222-4346 510-657-8747 Ext "0" after 8:00 AM Pacific Time tomorrow! Link to comment Share on other sites More sharing options...
Million Posted April 30, 2007 Author Share Posted April 30, 2007 Hi, Just wanted to let you know that my RAM arrived today, and is working fine. I also wanted to say that I won't be buying Corsar memory again, as i've been profoundly unimpressed with the RMA service and quite amazed at the number of other people having similar problems. I suggest you sort this system out, or you will be losing customers in a business where customer loyalty is pretty important. Thanks for what help you were able to give me, Max Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 30, 2007 Corsair Employees Share Posted April 30, 2007 I am sorry to hear that, but we have solved most if not all of the system issues and our RMA process should be back to normal, there might be the odd one or two that slip threw but that is what we are here for. Again I do apologize for the inconvenience. Link to comment Share on other sites More sharing options...
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