4GB Flash Voyager works only with USB1.1

[Surikan]

I have a flash voyager 4Gb (bought 4 month ago, was a christmas gift).

Since yesterday each time I connect it to the computer (with USB2.0)

I get a error message "Unrecognized USB Device". I tried to do with USB1.1

and it works, but not with USB2.0.

I tried this on more then 5 PCs - every time the same result.

I installed my WinXP and SP2 with updates again (fresh installation) and

I also tried to format Flash Voyager - with no success! :bigeyes: :confused:

Please help! What is happened? :[pouts:

I would like to RMA it. Is RMA in Germany possible?

Thanks.

 

My OS: WinXP Pro SP2

[RAM GUY]

Please try your reseller and see if they will help you and if they will not or cannot help you then, please use the On Line RMA Request Form and we will be happy to replace them or it.

[Surikan]

I tried to connect the reseller but didn't get any response. So I did the On-Line RMA Request.

 

Thank you.

[RAM GUY]

NP we will be happy to replace it.

[Surikan]

Hello,

 

I just want to ask, how long does it take to replace?

I placed my RMA request on 19 or 20th April.

 

Thanks

[RAM GUY]

It will take about 24-48 hours excluding weekends and holidays if not please either call our customer service at 888-222-4346 or 510-657-8747 and dial "0" 8:00 AM to 5:00 PM Pacific time Monday Threw Friday excluding Holidays or follow the link in my signature "If you have submitted the RMA using the on line form and have not got a reply!"