Robota Posted April 13, 2007 Share Posted April 13, 2007 Another case of a lost RMA returns case please start your own thread. As I was asked to start my own thread, here it is: Corsair received my returned defective memory on 29th of March and since then I have not gotten any reaction. And I looks like I’m not the only one. One day later: I have in the meantime reached somebody on the phone and it looks like they changed their software and in the process of switching from old to new software they lost track of our cases. They were very apologetic and promised to send it out immediately - and send me per email a tracking number of the package to check. That didn't really help a lot, and since they can't time-travel the memory back to when I would have expected it I don't see any effort on their side to make up for the delay which is to 100% Corsairs fault. But I do see a lot to make it worse, like promising to ship same day and sending a tracking number and failing to do so. So, I get sold a faulty high price product; I get held of by the RMA process which suggests at every turn it's my fault and I should try something else; I finally narrow it down and can be sure it's not my fault and send it in - and as it is a matched pair I need to send in both, leaving me with a not working PC; I send the memory in using an expensive fast carrier service at my expense to get the memory back as fast as possible – and then I wait for 2 and a half weeks and get no return and still have no working computer; I need to spend half a day on the phone to get through to somebody who supposedly could help and doing that from Europe is due to the time difference a pain in the backside; I get a promise to have the memory sent out immediately and to get a tracking number by email and that promise is broken too. To say I'm pissed off is putting it mildly. Corsair botched (and I'd rather use another word here) this case up beyond redemption. Sorry for the language, I normally don't swear - but I somehow need to vent my anger. If it still helps and somebody is now going to do something, the RMA # is R234706. And to be honest, in the meantime I expect more than just another lukewarm apology - from the point when I shipped my memory to the day the return package can reach me at the earliest if it is actually already shipped will be three weeks. Great customer service... Link to comment Share on other sites More sharing options...
Guten1960 Posted April 13, 2007 Share Posted April 13, 2007 Another case of a lost RMA returns case Welcome to the club, the most annoying thing is that you do not get any replies from support! If they just could send a mail and tell you that there is some delay but there is nothing, then at last I know that some thing is happening! If i took care of our customer this way we would not have any customers. I always call our customers if there is a delay or if some thing has happened with the parts we manufactures, the customers just have to know what is happening even if it is inconvenient for both parts. So good luck to you!! Ps. Just had to give a tip to Corsair! Link to comment Share on other sites More sharing options...
JDAM Posted April 13, 2007 Share Posted April 13, 2007 You got an email? I had to call customer support to find out my shipment has been delayed another 10 days. Thats 5 weeks now. Link to comment Share on other sites More sharing options...
Robota Posted April 13, 2007 Author Share Posted April 13, 2007 No, no email. I called them. Email seems to be totally useless as it can be more easily ignored... Link to comment Share on other sites More sharing options...
Guten1960 Posted April 13, 2007 Share Posted April 13, 2007 No, no email. I called them. Email seems to be totally useless as it can be more easily ignored... I am from sweden and do not want to pay phonebill to, the shipping by Fedex was expensiv enough and i have bought new modules Corsair again witch i regret!!:mad: :evil: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 13, 2007 Corsair Employees Share Posted April 13, 2007 I have asked our customer service manager to contact you ASAP. Link to comment Share on other sites More sharing options...
Robota Posted April 13, 2007 Author Share Posted April 13, 2007 I am from sweden and do not want to pay phonebill to, the shipping by Fedex was expensiv enough and i have bought new modules Corsair again witch i regret!!:mad: :evil: From my experience you will get through on the phone very fast - I never had to wait for somebody from the RMA department. It's a different matter if you want to talk to the supervisor, but for a start the normal RMA people should be ok. And if you use a landline phone, not a mobile, calls to the US aren't that expensive anymore. :): I personally called again today, got another promise it would be shipped out today (after the one from yesterday, which said it would be shipped yesterday), lets see what its worth... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 13, 2007 Corsair Employees Share Posted April 13, 2007 I have asked our customer service manager to contact the thread starter but if you have not stated your own thread I would suggest doing so and please list your RMA number and I will make sure the Customer service Manager is aware of the issue and it will get resolved ASAP. Link to comment Share on other sites More sharing options...
Robota Posted April 13, 2007 Author Share Posted April 13, 2007 Great. First I get told by the RMA supervisor that the memory is already sent and the the tracking number for the shipment will be sent to me by email. After waiting for half a day (into my nighttime) for this email I call again and speak to somebody else because the supervisor is unavailable - and guess what? First the case can't be found, then it is found, then I get again the promise it will be sent out today and that I will receive the tracking number. Ooops. I thought it was already sent? Why does it have to be sent again? I get told it will be upgraded to highest priority - and I thought that was already the case since I first checked for something which should have been done two weeks ago? Honestly, I do not believe one single word from customer service anymore. I accept that mistakes can happen, I can accept that normal turnaround is a lot faster - that doesn't make me happy, but things like that can happen. What I absolutely can and will not accept is being lied to. It looks like Corsair doesn't have the guts to really own up to their mistakes. And I don't mean the first problem with your computer system and not receiving my memory modules for three weeks - but the way my case is handled since I first started to chase things up. I would very much appreciate to receive the contact details for the manager responsible for the RMA department - not the supervisor, the next one up the chain. It doesn't have to be in this thread, a private message would be perfectly fine too. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 14, 2007 Corsair Employees Share Posted April 14, 2007 Please send me an email with your RMA number and your contact information and I will be happy to call you on Monday ramguy@corsairmemorycom, please include a link to this post. Link to comment Share on other sites More sharing options...
Guten1960 Posted April 14, 2007 Share Posted April 14, 2007 Please send me an email with your RMA number and your contact information and I will be happy to call you on Monday ramguy@corsairmemorycom, please include a link to this post. I have sent several email to rma division and got zero response and as i posted before it has cost me enough with Fedex, i have to work to get money and i don´t have the time to try contacting RMA i consider my modules as lost at your company so i will propably have to work for about 30 hours to pay new modules from other company and for the last time thaks for nothing but lost of money. In my case money does not fall from heaven!!!!! And i can promise you no more CORSAIR!! Try to type other memory company!!!!!(Nice work, take the time to reply to RMA rather than place time to stopping us from typing other memory company!!) Link to comment Share on other sites More sharing options...
Robota Posted April 14, 2007 Author Share Posted April 14, 2007 Just to keep others with similar problems informed, not because I believe posting here will help: The second promise from yesterday to ship it out highest priority and to email me the tracking number was as empty as the first from yesterday and the ones from day before. Oh, and the second email I asked for, telling me that this was to be done so that I have it in writing, my oh my, where's that now? I'm kind of looking forward what kind of fairy-tale the RMA department guys will tell me on Monday, just a little bit longer and I might start to believe in little goblins eating the modules and sweet little pixel-pixies playing with promised emails and making with their tiny fingers so many smutches on them that they can't be sent out anymore. @Ramguy: Thanks for offering to call, I'm sending the email with a detailed description of what happened plus my contact details to you. Maybe you can help, but if the things still need to be handled by the RMA department, I fear it wont help much. :( Link to comment Share on other sites More sharing options...
Wired Posted April 14, 2007 Share Posted April 14, 2007 To all: Please stop cross-posting in other people's threads, and if you have not already started your own thread concerning your own issue, please start one. I'm currently attempting to gather more information to see what's happened recently. Just sent an email off to Corsair. If need be I'll call via the Ram Phone on Monday :) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 16, 2007 Corsair Employees Share Posted April 16, 2007 Guten1960 Then the email address you are using is most likely being blocked, again please send the email to me and I will look into this on Monday. Robota I will look for you your email on Monday and get the case taken care of if its not already. Link to comment Share on other sites More sharing options...
Guten1960 Posted April 16, 2007 Share Posted April 16, 2007 Guten1960 Then the email address you are using is most likely being blocked, again please send the email to me and I will look into this on Monday. Robota I will look for you your email on Monday and get the case taken care of if its not already. I have tried from my workmail and homemail is all mails from sweden blocked or?? I have tried with the links you send out from RMA they should not be blocked i guess and i have tried them several times do i have to make a new hotmail-adress to?? Link to comment Share on other sites More sharing options...
Robota Posted April 16, 2007 Author Share Posted April 16, 2007 Robota I will look for you your email on Monday and get the case taken care of if its not already. Apparently the package was finally sent out Friday night, but I never received the mail confirming that nor the tracking number as was promised and had to chase for that again. And according to the tracking it's still idling somewhere in the US so it doesn't really look like the fastest shipment as promised too. Let's wait and see what and when will finally arrive, nearly a month after Corsair received my modules... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 16, 2007 Corsair Employees Share Posted April 16, 2007 Robota NP Please let me know the status and if you don't get them in the next day or so please also let me know. And I am sorry for the Delay! Guten1960, I have answered all emails to me this morning and you should have had a reply from me if not please let me know! Link to comment Share on other sites More sharing options...
Guten1960 Posted April 16, 2007 Share Posted April 16, 2007 Robota NP Please let me know the status and if you don't get them in the next day or so please also let me know. And I am sorry for the Delay! Guten1960, I have answered all emails to me this morning and you should have had a reply from me if not please let me know! Jepp!! Got one from you, hope that helps:) Thanks! Link to comment Share on other sites More sharing options...
Robota Posted April 17, 2007 Author Share Posted April 17, 2007 Robota NP Please let me know the status and if you don't get them in the next day or so please also let me know. And I am sorry for the Delay! OK, I will not receive it today. According to the online tracking it was just now scanned for departure in the USA - at 2pm my time that makes it impossible to be here in time for delivery today. That's the next broken promise, it's not sent out on highest priority and by the fastest available route as the supervisor promised, no, it's coming by the cheapest and slowest UPS possibility offers for oversee shipment. I actually am surprised that it's not really literally shipped. Considering that I paid $80 to have it arriving at Corsair as fast as possible, Corsair than simply forgets about it, needed me to chase them up to start to react (if you want to call it that) and now it takes them from the start of me chasing this at the very least a week to deliver - I'm already wondering what the next broken promise will be. Just one stick? The wrong ones? Not tested, as promised, but a broken one? As already asked, I would really like to have a name and address where I can file a formal complaint. I do accept that mistakes, like losing some cases when switching software happen, I do absolutely not accept the way everything else was handled. This way the RMA department went about that mistake was (and unfortunately still is) ridiculous. An customer who gets angrier by the minute. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 17, 2007 Corsair Employees Share Posted April 17, 2007 Please send your complaint to me Ramguy@corsairmemory.com and I will see it is addressed ASAP. And I am sorry about the inconvenience. Link to comment Share on other sites More sharing options...
Robota Posted April 18, 2007 Author Share Posted April 18, 2007 Now guess what's not come in today. Which means, as I'm on a business trip the next days, first chance for me to check the contents of the package (so it actually arrives) will be Monday. I'll post an update and will send my complaint then. So, even so I will not be able to post and send this complaint in the next few days, please don't think everything is fine and happy now, it's the other way around. :mad: Link to comment Share on other sites More sharing options...
Robota Posted April 19, 2007 Author Share Posted April 19, 2007 Finally arrived today, in time before I leave on my bizz trip. If you now would expect this is good news, then you have not considered that the RMA department is involved. I honestly did not really believe that everything would be fine, but I was hoping. No luck, they screwed up again. I had originally a matched pair, one part broken, one working. I was asked to send in both to get a matched pair back. Now guess what I got? Two single modules, from different series even. Why the hell did I have to send in the working part from my matched pair - rendering my computer useless - if I then get some unmatched, untested, memory? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 19, 2007 Corsair Employees Share Posted April 19, 2007 I just spoke to Customer service and they have talked to you just now, if not please let me know! Link to comment Share on other sites More sharing options...
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