Robota Posted April 13, 2007 Share Posted April 13, 2007 Another case of a lost RMA returns case please start your own thread. As I was asked to start my own thread, here it is: Corsair received my returned defective memory on 29th of March and since then I have not gotten any reaction. And I looks like I’m not the only one. One day later: I have in the meantime reached somebody on the phone and it looks like they changed their software and in the process of switching from old to new software they lost track of our cases. They were very apologetic and promised to send it out immediately - and send me per email a tracking number of the package to check. That didn't really help a lot, and since they can't time-travel the memory back to when I would have expected it I don't see any effort on their side to make up for the delay which is to 100% Corsairs fault. But I do see a lot to make it worse, like promising to ship same day and sending a tracking number and failing to do so. So, I get sold a faulty high price product; I get held of by the RMA process which suggests at every turn it's my fault and I should try something else; I finally narrow it down and can be sure it's not my fault and send it in - and as it is a matched pair I need to send in both, leaving me with a not working PC; I send the memory in using an expensive fast carrier service at my expense to get the memory back as fast as possible – and then I wait for 2 and a half weeks and get no return and still have no working computer; I need to spend half a day on the phone to get through to somebody who supposedly could help and doing that from Europe is due to the time difference a pain in the backside; I get a promise to have the memory sent out immediately and to get a tracking number by email and that promise is broken too. To say I'm pissed off is putting it mildly. Corsair botched (and I'd rather use another word here) this case up beyond redemption. Sorry for the language, I normally don't swear - but I somehow need to vent my anger. If it still helps and somebody is now going to do something, the RMA # is R234706. And to be honest, in the meantime I expect more than just another lukewarm apology - from the point when I shipped my memory to the day the return package can reach me at the earliest if it is actually already shipped will be three weeks. Great customer service... Link to comment Share on other sites More sharing options...
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