RinSewand Posted April 8, 2007 Share Posted April 8, 2007 Hi, I returned a set of 1Gb (2x512) pc3200 XLPT memory to you last year (decemeber i believe) and was told the modules were faulty (as i had suspected) and that i could have a refund or replacement, i chose to have a refund. I was told this would be mailed to the uk in the form of a cheque. I still haven't recieved the cheque after two months, so emailed the staff member i had spoken to and was told that the issue would be forwarded to the RMA supervisor (this was on the 28th feb) I still haven't heard anything else, or recieved my refund. Any help would be fantastic, cheers! RwD Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 9, 2007 Corsair Employee Share Posted April 9, 2007 I have asked the RMA supervisor to check into this ASAP and contact you. Edit, I just spoke to our Customer Service and they told me they have processed your order and will send an email to you ASAP. Link to comment Share on other sites More sharing options...
RinSewand Posted April 9, 2007 Author Share Posted April 9, 2007 Thank you! I shall let you knwo how it goes! cheers! RwD Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 10, 2007 Corsair Employee Share Posted April 10, 2007 Yes please do and you should have had an email or phone call from our customer service by now! Link to comment Share on other sites More sharing options...
RinSewand Posted April 13, 2007 Author Share Posted April 13, 2007 nope, no email and no phonecalls... have checked my missed calls and my junk mail folder... RwD Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 13, 2007 Corsair Employee Share Posted April 13, 2007 I am sorry about that, but I have spoke to customer service and they did try to contact you with the information they had on file. please send an email to rma@corsairmemory.com and CC it to me ramguy@corsairmemory.com and put ATT 2nd RMA attempt in the subject line and I will make sure that we contact you. Link to comment Share on other sites More sharing options...
RinSewand Posted April 14, 2007 Author Share Posted April 14, 2007 just sent the email this minute, thanks. RwD Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 16, 2007 Corsair Employee Share Posted April 16, 2007 I will check for that mail in the morning and ask our customer service to make your case a priority. Link to comment Share on other sites More sharing options...
RinSewand Posted April 23, 2007 Author Share Posted April 23, 2007 well, it's been another week since i recieved the cc'd email from you asking them to make this case a priority and i haven't heard from anyone. I'm starting to think Corsair don't like me! RwD Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 24, 2007 Corsair Employee Share Posted April 24, 2007 I have sent them a message to contact you ASAP, and if you don't hear from them by tomorrow morning at 10:00 AM Pacific time please let me know and I will put my foot in someone's behind and make sure they contact you. But I assure you there has to be some reason. Link to comment Share on other sites More sharing options...
RinSewand Posted April 24, 2007 Author Share Posted April 24, 2007 thankyou very much :) The forums are so far the main reason i haven't lost confidence all together! RwD Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 24, 2007 Corsair Employee Share Posted April 24, 2007 Has our customer service contacted you? Link to comment Share on other sites More sharing options...
RinSewand Posted April 25, 2007 Author Share Posted April 25, 2007 well, it was with a large ammount of hope i opened my emails this morning, sadly however, that was dashed slightly by the lack of anything corsair related. in other words - no, i haven't been contacted by the RMA dept, or customer service dept *sigh* RwD *edit* The thought occurs - is either department contacting me by email, or phone? I had assumed it would be by email as that's how i had communicated so far - but if they've changed and tried to phone, i'm in lectures most of most days and so don't get chance to answer many calls. The thought hadn't occured to me before, would it be possible to specify email contact? I also prefer emails as there's a record of it afterwards! ;) *edit* My sincere apologies if this is what's been happening and it didn't occur to me before. RwD Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 26, 2007 Corsair Employee Share Posted April 26, 2007 I just spoke to customer service and asked them to cc me the email they send to you and also asked them to call you on the phone. Link to comment Share on other sites More sharing options...
RinSewand Posted April 27, 2007 Author Share Posted April 27, 2007 well i got an email yesterday - aparently your accounting department hasn't approved the refund yet, how long does that normally take?! thanks for your perseverence RwD Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 30, 2007 Corsair Employee Share Posted April 30, 2007 I am sorry RMD I missed the part about not be able to talk, and yes I have been demanding they call the customer on the phone, but they should follow up with email. I am sorry I dont have any information about that, but I will ask customer service to contact you tomowwor by email. Please bump this after 8:00 AM. Link to comment Share on other sites More sharing options...
RinSewand Posted April 30, 2007 Author Share Posted April 30, 2007 thats fine thanks! the presumably have been missing the area code out, i checked my missed calls etc etc and haven't had any from overseas. I'll be watching my emails eagerly! cheers. RwD Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 30, 2007 Corsair Employee Share Posted April 30, 2007 I just spoke to our customer service and they will send you a message in just a bit, please let me know if you have no message in about 2 hours from now. Link to comment Share on other sites More sharing options...
RinSewand Posted May 1, 2007 Author Share Posted May 1, 2007 ahhh! thank you! Recieved an email saying the check will be with me in ten days. woohooo! thankyou for getting this sorted! cheers! RwD Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 1, 2007 Corsair Employee Share Posted May 1, 2007 NP Please let me know if you have any problems. Link to comment Share on other sites More sharing options...
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