moreempty Posted March 22, 2007 Share Posted March 22, 2007 hi there! I have got 4 modules of 5400ul memory since a while back ive noticed som errors and suspected the memories.. i tested them with memtest 1.7 and only one of the modules had flaws.. tested them 1 by 1 what do i need to do to get them(one pair) replaced as i need the memory asap.. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 22, 2007 Corsair Employee Share Posted March 22, 2007 Can you tell me the Bios setting you used and the test number in http://www.memtest.org you got errors on? Link to comment Share on other sites More sharing options...
moreempty Posted March 22, 2007 Author Share Posted March 22, 2007 well bios was reset when i tested the memtest number? like 30something if you mean what sector or so? didnt write it down... and since 3 of 4 sticks worked it would be silly to blame it on the config.. or? the serial number of the bad stick is 0000023058 Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 22, 2007 Corsair Employee Share Posted March 22, 2007 Well I would agree to some extent, but with out knowing the errors you had if there was a setting problem and the errors were in a higher test like 5-8 that would suggest its not the module. If you just want to do the RMA and take that chance I don't have a problem with it. Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
moreempty Posted March 23, 2007 Author Share Posted March 23, 2007 i first mede sure the settings where as specified for the module, test run the 3 good parts toghether with no sign of errors.. then i tested them all togheter and got errors, test 3 then i tested the one that i suspect is faulty, and got these errors: fail test 1 over 100 err fail test 5 1 err fail test 5 1 err fail test 5 1 err fail test 6 over 100 err bad ram= 00000558760,0xfffffffc no furteher errors up to tets 7, after that i esc. Link to comment Share on other sites More sharing options...
moreempty Posted March 23, 2007 Author Share Posted March 23, 2007 since im at the moment using 4 of these sticks, im wondering if i rma, will i get a 5400ul or some other ul stick? and should i send 1 stick or the pair? or even both pairs? since id like to ether keep the current ddr speed and latency or sacrifice some latency for a much higher ddr speed as it seems thats where the market is going.. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 23, 2007 Corsair Employee Share Posted March 23, 2007 Did you have the memory Voltage set to 2.0 Volts and did you Disable Legcy USB when ran http://www.memtest.org? And If you submit the RMA I would get them all replaced as these may not be available any more. Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! And please note that you are from the forum! Link to comment Share on other sites More sharing options...
moreempty Posted March 26, 2007 Author Share Posted March 26, 2007 i tried to rma this, but the option where i select "ive already talked to ramguy" didnt work, and since i have 4 modules, and in the rma form i can only return one pair with 1 bad stick, how do i do? ive started 114620, but never compleated due to the abouve Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 26, 2007 Corsair Employee Share Posted March 26, 2007 You entered the wrong part number should be like Twinx1024-5400UL and you need to update the your contact info as well. Link to comment Share on other sites More sharing options...
moreempty Posted May 3, 2007 Author Share Posted May 3, 2007 ive sent the memories to you, via the recieved email, with rma number and such.. but no reply, nor nothing, and many days have passed? what to do? Link to comment Share on other sites More sharing options...
moreempty Posted May 3, 2007 Author Share Posted May 3, 2007 this is the info from http://www.usps.com Label/Receipt Number: RR04 5003 245S E Status: Delivered Your item was delivered at 2:32 PM on April 16, 2007 in FREMONT, CA 94538. Link to comment Share on other sites More sharing options...
moreempty Posted May 3, 2007 Author Share Posted May 3, 2007 rma id wich i sent with is R244369 Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 3, 2007 Corsair Employee Share Posted May 3, 2007 I have sent a message to customer service and asked them to help you with this, but I would suggest that you call them and ask them to give you an update 888-222-4346. Link to comment Share on other sites More sharing options...
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