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Nautilus RMA question


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I recently started the RMA process for my Nautilus 500 (bad pump), however the instructions I received pertained to a memory module. It did not list the packing requirements, or what components were to be returned. Such as simply the main unit, or the main unit, waterblock, and hosing, or every single little thing that came in the box (which would admittedly suck). I'm dealing with a very inefficient air cooler at the moment, so I hope you can have a answer for me soon. I'd love to get my water going again.



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