JonnyReDHeD Posted January 16, 2007 Share Posted January 16, 2007 Hi Ramguy, Could you please check the status of my RMA which should be arriving any day now from the UK. RMA #: R218601 Corsair Case #: 51560 Sent: 10th Jan Courier: UK Royal Mail returned x2 corsair CMX1024 3200C2PT sticks Kind regards Jonny Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 17, 2007 Corsair Employees Share Posted January 17, 2007 I am sorry but we still have not got your package. Link to comment Share on other sites More sharing options...
JonnyReDHeD Posted January 18, 2007 Author Share Posted January 18, 2007 Right ok, I'll check back in a day or two. -Jonny Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 18, 2007 Corsair Employees Share Posted January 18, 2007 Good News it just got here this morning, you can send an email to our customer service and ask them for tracking information rma@corsairmemory.com Link to comment Share on other sites More sharing options...
JonnyReDHeD Posted January 18, 2007 Author Share Posted January 18, 2007 Yes that is good news, I thought it might be delayed a day or two because of the Monday holiday. I have now emailed customer service as you suggested and will update this thread as and when I recieve more info. thanks -Jonny Link to comment Share on other sites More sharing options...
JonnyReDHeD Posted January 19, 2007 Author Share Posted January 19, 2007 No reply from customer service as of yet, re-sent email earlier today. If possible could you check with them please. -jonny Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 19, 2007 Corsair Employees Share Posted January 19, 2007 I have sent a message and asked them to speed it up and contact you ASAP. Link to comment Share on other sites More sharing options...
JonnyReDHeD Posted January 20, 2007 Author Share Posted January 20, 2007 Thankyou, i've now recieved 2 update emails from customer support, one pre shipping and one post shipping with the UPS number. Things are moving along nicely now:) -Jonny Link to comment Share on other sites More sharing options...
JonnyReDHeD Posted January 20, 2007 Author Share Posted January 20, 2007 Hi again, having just checked the tracking information on the UPS website the i see the address is not correctly spelt (not an error on my side), it says: ABERDALE, MID GLAMORGAN, GB theres no such place as ABDERDALE. the full correct postal address is: now i've emailed the customer service person but i fear its the weekend and and won't get a reply til monday. Should i try and contact UPS USA or UK customer support and try and correct the problem before the parcel leaves the US? -jonny Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 22, 2007 Corsair Employees Share Posted January 22, 2007 I called and spoke to our customer service and they will call UPS right away and get it corrected. Link to comment Share on other sites More sharing options...
JonnyReDHeD Posted January 22, 2007 Author Share Posted January 22, 2007 Thankyou ramguy can I expect the package to soon show this updated info on the tracking website? as of just now 22:29pm GMT, its still showing ABERDALE and its not showing as boarded a flight for the UK. -Jonny Link to comment Share on other sites More sharing options...
JonnyReDHeD Posted January 23, 2007 Author Share Posted January 23, 2007 Hi again so the tracking nows says its just arrived in the UK but the snippet of address info still says ABERDALE instead of the correct town name ABERDARE Could you do a quick chase up with customer service please. -Jonny Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 24, 2007 Corsair Employees Share Posted January 24, 2007 Please call them in the morning after 8:00 Am pacific time 510-657-8747 I am sorry I cannot check it for you right now. Link to comment Share on other sites More sharing options...
JonnyReDHeD Posted January 24, 2007 Author Share Posted January 24, 2007 Now the item is in the UK I called the UK UPS customer service and they now have the correct address, the item should clear customs today for delivery tomorrow 25th Jan. I will update u later. thankz Jonny Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 25, 2007 Corsair Employees Share Posted January 25, 2007 NP Please let me know when you get them! Link to comment Share on other sites More sharing options...
JonnyReDHeD Posted January 26, 2007 Author Share Posted January 26, 2007 Hi Ramguy, package turned up just now 26th - 4pm GMT. thankyou for your efforts. BUT for ****S SAKE, whats customer service up to? they sent the wrong items. I sent two 1GB sticks back and they have sent two sticks of 512mb back! PLEASE can you get this sorted ASAP, and kick someone up the *** for me please. This is a stupid mistake to make. I am very anoyed with them. Jonny Link to comment Share on other sites More sharing options...
JonnyReDHeD Posted January 26, 2007 Author Share Posted January 26, 2007 Ramguy, I forgot to add that even the packing and shipping notes say TWINX1024-3200C2PT. but they actually sent one pack of TWINX512-3200C2PT -jonny PS. i like need this 2GB NOW, i had a game night all setup for this weekend with buddies and lots of BEER and now i'm all half cocked, so to speak. (english term) Please Please get me this 2GB using the fasted service UPS offer so I can try and postbone my weekend til next week....:) and I guess your need to ask customer service to arrange a UPS pickup (free of charge) of the 1GB (x2 512 sticks) next week or something. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 26, 2007 Corsair Employees Share Posted January 26, 2007 I am sorry but I sent the a message to ask them to call you and get this resolved. I would suggest you call them at 510-657-8747 Ext "0" ASAP. Link to comment Share on other sites More sharing options...
JonnyReDHeD Posted January 26, 2007 Author Share Posted January 26, 2007 I called customer support as you advised and spoke to Stephany Lemos, who was very helpful in resolving this mixup quickly. She said she has sent out via the 2 day faster UPS service the correct ram x2 1GB sticks ( 2GB kit CMX1024 3200C2PT ), and gave me the UPS details and RMA number to call my UK UPS and arrange for them to pickup the x2 512mb kit for return. hopefully i should get the tracking number Monday and the package if all goes well arrive a couple of days later. thanks for the advice, and i'll update you next week. -jonny Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 27, 2007 Corsair Employees Share Posted January 27, 2007 OK great and soory for the Mix up, please do let me know! Link to comment Share on other sites More sharing options...
JonnyReDHeD Posted January 27, 2007 Author Share Posted January 27, 2007 this time i'm hopping for a brand new Lexus instead of the correct ram, but i'll be ok with the correct ram i guess.. who knows what mixup i'll get sent next ;)) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 29, 2007 Corsair Employees Share Posted January 29, 2007 I understand and I am sorry for the mix up, please let me know when you get them. Link to comment Share on other sites More sharing options...
JonnyReDHeD Posted January 31, 2007 Author Share Posted January 31, 2007 2gb kit, package turned up today Wed 31st as expected. thankyou all. Link to comment Share on other sites More sharing options...
JonnyReDHeD Posted February 1, 2007 Author Share Posted February 1, 2007 Have had contact with John Kruse regarding latest RMA NumberR223181 issue. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 1, 2007 Corsair Employees Share Posted February 1, 2007 I think we are talking Via email, please let me know the make and model of your MB! Link to comment Share on other sites More sharing options...
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