No answer of RMA Request !!

[pepokun]

Hi

I tried to request a RMA using online version without answer; using support express (case 53094), but i can't update or reply the message sent (Error in .net framework from server) and i sent two messages to warranty@, no answer too. The last message was sent yesterday at night, please help me.

I can't use the phone because i live outside USA, it's very expensive for me.

 

I have a previous post 276531

 

Thanks in advance and best wishes

Luis

[RAM GUY]

First thing the Video Card and PSU you have listed may be part of the problem. That V/C reqires about 22-26 Amps by it self and the PSU you have as I remember is not enough power on the 12 Volts rail.

Our last reply was to test the modules one at a time with http://www.memtest.org, did you do that and if so what were the results? I addition with this MB you have to Disable legacy USB when running any memory test or you migh get false errors.

 

With the latest bios installed, please load setup defaults and then change ‘Write to Precharge delay’ in the BIOS (same page as for latencies) from default 10 to 15 and then test the modules again with the Voltage set to 2.1 Volts and the tested settings set manually! Then test with http://www.memtest.org one up to be sure!

[pepokun]

First thing the Video Card and PSU you have listed may be part of the problem. That V/C reqires about 22-26 Amps by it self and the PSU you have as I remember is not enough power on the 12 Volts rail.

 

I am not sure too, but the power supply has two +12V with 16A each, the video card doesn't use the extra power connector for some PCI-e video cards.

 

Our last reply was to test the modules one at a time with http://www.memtest.org, did you do that and if so what were the results? I addition with this MB you have to Disable legacy USB when running any memory test or you migh get false errors.

With the latest bios installed, please load setup defaults and then change ‘Write to Precharge delay’ in the BIOS (same page as for latencies) from default 10 to 15 and then test the modules again with the Voltage set to 2.1 Volts and the tested settings set manually! Then test with http://www.memtest.org one up to be sure!

 

My settings for the test were:

USB legacy disabled

 

DRAM CAS# 5

DRAM RAS# to CAS# 5

DRAM RAS# precharge 5

DRAM RAS# activate ro precha 15

DRAM write recovery time 5

DRAM TRFC 42

DRAM TRRD 15

Rank write ti read delay 15

read to precharge delay 15

write to precharge delay 15

static read control disabled

 

AI tuning manual

CPU freq 266

DRAM freq DDR2-800

PCI express freq auto

pci clock sync auto

spred spectrum disabled

memory voltage 2.10

CPU core coltage auto

FSB termination voltage auto

 

I ran two batches in each module, in the first batch one module works for 6 hours without errors, the other generate a lot of them.

In the second batch, the "good module" was tested for about 8 hours without error, the "bad" module generate a lot of errors, around address 305-319Mb and always in bit 0000 8000 , at least what i can see, only two passes. If you want i can test again this module for more time. I wrote these results in the other thread and you suggest me to request a RMA.

 

I am working with only one module without any problem, if the PSU and video card were the problem, the two modules will generate errors randomly, but with the good module tested around 14 hours i doubt it sincerely. I use the same slot to test them individually.

 

Please really help me to RMA the bad module, i can't send the two modules because i must work with this computer.

 

Thanks in advance

Luis

[RAM GUY]

Let's get them both replaced. Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! And please note that you are from the forum!