linflas Posted January 10, 2007 Share Posted January 10, 2007 Just Kinda wondering, your email said it would be processed and shipped in 24 hours, you guys have kinda missed that deadline by a number of days now. Would sure like my ram back, so I can get rid of it. Thanks BTW Crappiest RAM ever, corsair is on my ***** list for a long time after this experience. Problem is, not my first experience with your product being, well junk. You all have some serious QC problems. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 10, 2007 Corsair Employees Share Posted January 10, 2007 Your RMA was processed on the 8th and you should get them by the 11th. You can check at this link! The RMA was received on the 5t but the modules were out of stock is why they were delayed. I just checked our records and you are using a problematic MB and complaining about our modules, I am sorry you are having problems but if you have more than two sets of modules from any module maker especially us as all of our modules are tested on a MB at their rated speed before they leave, common sense would suggest its some other problem. I would suggest doing a search for the MB you have and see what other's might be saying about that MB. We are here to help you solve problem’s and I understand you may be upset or frustrated, but please try to be realistic about your expectations! Link to comment Share on other sites More sharing options...
linflas Posted January 11, 2007 Author Share Posted January 11, 2007 great link btw, I do not live in Talahassee, Fl, I have no idea who you sent that RAM to but it certainly was not me. Great Job, way to go. Jesus H Criminey, all I want is my product back, how hard is that! I have no friggin idea what games you guys are trying to play with me, but this is complete BS! Seems the RMA department lives up to the same high standards as your QC department Well seeing how the competitors dimms I have, have been rock solid, and the 2 other sets of corsair dimms were not, dunno, think my expectations are pretty realistic. such as stock settings on the dimms, I did not attempt to overclock them, as I knew they were not overclocking dimms, I got them because of the voltage the 1.9 for my "problematic" motherboard. My motherboard is not my problem the dimms were. i do not expect ram to work other than at the advertised settings, anything above that is gravy. I do however expect them to work at the advertised timings and speed, at the voltage stated. So thank you for getting them shipped out to some lucky sod in Tallahassee, because I live in Tucson, AZ Never again, I say never again will I purchase your products, and will make sure others know how I feel as well. Man, you all have a lot to learn about customer service, angry customers is part of doing business, your job is to calm them down, not antagonize them into more anger. I also have taken screen shots of this for my records including the url for the provided link you sent me. man, what a cluster F Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 11, 2007 Corsair Employees Share Posted January 11, 2007 The RMA number you gave us shows to Brandon T in Tallahassee, Fl. If that is not you I am sorry but please call our customer service ASAP at 888-222-4346 Ext "0" and ask them to help you find out what’s going on. I will send them a message and ask them to check but I would encourage you to follow up on the phone! Edit: Once you do get them back I would suggest that you talk to our Tech support and we will be happy to help you solve what ever problem you might be experiencing, you are welcome to ask for Ram Guy and I will be happy to help you solve the problem. 800-205-7657! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 11, 2007 Corsair Employees Share Posted January 11, 2007 Follow up to previous post! I am sorry for the inconvenience and the problem. It seems that the RMA# that you have is assigned to someone else, customer service just asked me for your contact information so they can get this ironed out. Please call either Customer Service or Tech support at the number provided previously and we will do our best to get this resolved ASAP. Link to comment Share on other sites More sharing options...
linflas Posted January 12, 2007 Author Share Posted January 12, 2007 Follow up to previous post! I am sorry for the inconvenience and the problem. It seems that the RMA# that you have is assigned to someone else, customer service just asked me for your contact information so they can get this ironed out. Please call either Customer Service or Tech support at the number provided previously and we will do our best to get this resolved ASAP. Sadly my work schedule does not allow me to contact you this week. I work nights, and I like my sleep. I will have to do this on Monday. However you do have my email address, the same one as I am registered with here at your forums. I would have hoped to receive something from you guys other then a forum post when it was apparent that a mistake had been made. Please feel free to email me with whatever information you have or need me to provide. As you have my RMA dimms and Brandon T in Tallahassee has my replacement dimms. I am not sure what I can do for you, unless you no longer have my address. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 12, 2007 Corsair Employees Share Posted January 12, 2007 Yes please send the email to Ramguy@corsairmemory.com "Att Ram Guy Forum" in the subject line and I will get them working on this ASAP. Again I am sorry for the inconvenience. Please include your contact information Name address and phone number to make it easy for them to research your record. And our customer Service will help you get this resolved. I just found your record James B in Tuson AZ. Is that correct? If not please send the email as instructuted above. Link to comment Share on other sites More sharing options...
linflas Posted January 13, 2007 Author Share Posted January 13, 2007 Spoke with John K. (Ram guy), and Kim of Customer service. I called just before the end of business on friday, they made every attempt to overnight my return to me, with saturday delivery, they were not sure if this was going to happen. I appreciated the effort, but told them to overnight it on monday would be satisfactory. I will post back when I receive my replacement dimms. As expected they did not make the saturday delivery, so will hope to see the overnight guy on Tuesday morning, if they ship on MLK day, if not Wednesday, lol Link to comment Share on other sites More sharing options...
linflas Posted January 16, 2007 Author Share Posted January 16, 2007 Still no email from corsair that my ram has been shipped, sure hoping it shows up tomorrow, would have thought I might get an email or something with some tracking information by now. Let me know Ram Guy... Link to comment Share on other sites More sharing options...
linflas Posted January 16, 2007 Author Share Posted January 16, 2007 ram arrived, same thing I sent, I received case closed Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 17, 2007 Corsair Employees Share Posted January 17, 2007 I am sorry for the delay, I dont know the reason maybe because of the Holiday on Monday. But please let me know if you have any questions! Link to comment Share on other sites More sharing options...
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