dongle1000 Posted January 8, 2007 Share Posted January 8, 2007 i purchased a pair of vs1gb400c3 modules for my pc in dec 2005 one of them has gone down failing every memory test i have tried on it.they come back with lots of errors.the other module is working fine showing no errors when tested.could you please send me a rma code so i can send it back for replacement cheers darren ps using these in a ga-k8nxp-sli m/board with an amd 64 3500 everything running at factory settings bit of a newbie to pc's so if you need anymore info just ask cheers Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 8, 2007 Corsair Employees Share Posted January 8, 2007 Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them or it. Link to comment Share on other sites More sharing options...
dongle1000 Posted January 31, 2007 Author Share Posted January 31, 2007 hi i sent the faulty module back to you guys on the 16 jan and the mail tracking service says you recieved it on the the 22 jan is every thing going ok as i haven't heard anything since could you chase it up for me please case no 54267 rma r219217 cheers darren Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 31, 2007 Corsair Employees Share Posted January 31, 2007 Our records show it has not got here yet. Do you have the tracking number for the shipper you used? Link to comment Share on other sites More sharing options...
dongle1000 Posted January 31, 2007 Author Share Posted January 31, 2007 i sent it by airsure with royal mail uk the tracking code is LY232926621GB when you track it on http://www.royalmail.com/portal/rm it shows up as been received on the 22 jan someone must have signed for it , as it is recorded delivery please check up for me cheers darren Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 31, 2007 Corsair Employees Share Posted January 31, 2007 I sent our customer service a message and asked them to check this for you ASAP. But you can send them an email at rma@corsairmemory.com to follow up if you like! Link to comment Share on other sites More sharing options...
dongle1000 Posted February 1, 2007 Author Share Posted February 1, 2007 thanks will send them an e-mail just to remind them cheers Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 1, 2007 Corsair Employees Share Posted February 1, 2007 You should have had a reply from our customer service by now, if not please call them at 888-222-4346 Ext "0"! Link to comment Share on other sites More sharing options...
dongle1000 Posted February 2, 2007 Author Share Posted February 2, 2007 do you have the full number as i am from England cheers Link to comment Share on other sites More sharing options...
dongle1000 Posted February 2, 2007 Author Share Posted February 2, 2007 i phoned international royal mail today and they have receipt of the parcel been delivered at 10.02 am on the 22 jan so it must be somewhere in your offices still no e-mail from customer services cheers darren wright Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 3, 2007 Corsair Employees Share Posted February 3, 2007 I am sorry I can not check it for you please send an email to them at rma@corsairmemory.com and ask them to check the status or bump this Monday Morning and I will see what I can do to help you find out! And the Direct number is 510-657-8747 Ext "0"! Link to comment Share on other sites More sharing options...
dongle1000 Posted February 5, 2007 Author Share Posted February 5, 2007 could you please follow up this query as still no reply from customer services will phone again today cheers Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 6, 2007 Corsair Employees Share Posted February 6, 2007 I am sorry but the package has not got here yet I will send them a message but I would check to see if you can get any tracking information from the shipper you used. Link to comment Share on other sites More sharing options...
dongle1000 Posted February 6, 2007 Author Share Posted February 6, 2007 i phoned the international department of royal mail air sure parcel delivery and the parcel was signed for at your office/wharehouse on the 22nd january at 10:02 am.They checked for me and they guarantee that information was correct so it has been lost at your end somewhere. what a nightmare where do we go from here Link to comment Share on other sites More sharing options...
dongle1000 Posted February 7, 2007 Author Share Posted February 7, 2007 tried phoneing the customer services 3 times last night kept on hold everytime costing me a fortune in phone calls from uk getting no replys to my e-mails getting frustrated please help Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 8, 2007 Corsair Employees Share Posted February 8, 2007 I do understand and I sent an email for you to rma@corsairmemory.com is all I can do! Link to comment Share on other sites More sharing options...
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