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cm2x1024-5400c4 RMA request

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I have a bad stick (bought as a twin-pack, 1 stick is good, the other is bad) of CM2X1024-5400C4. Symptoms were frequent bluescreens in Windows XP. Followed the instructions in the sticky to increase voltage, set write precharge to 15, etc. Ran memtest on each stick, one passed 4 passes, the other failed almost immediately, and was up to 256,000 errors after 2 passes.


Now, here's the issue. This is my work PC. I want to return these as a pair, since they were bought as a pair, but I can't live without a PC and don't have any spare sticks of RAM to swap in. What do I need to do to request a cross-ship?


The second issue is that this is easily the 3rd or 4th stick of Corsair RAM that I have had to RMA over the past several years; it's not like I'm a system builder, I just have built 3 or 4 PC's with Corsair RAM. That goes beyond bad luck and is making me wonder why I keep buying your brand of RAM. Does your memory get tested before it's sent out, or do you just leave the QA up to your customers?


Pete Ruckelshaus

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  • Corsair Employees

All of our modules are tested on a MB at their rated speed before they leave our factory. that might suggest some other problem.

Please make sure that you have the latest bios and then load setup defaults and set the Dim Voltage to 2.1 volts and then set the timings manually to the tested settings for the specific module you have, and then test the module/modules one at a time with http://www.memtest.org! If you still get errors, please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure. In addition, you may have to disable legacy USB in the bios when running any memory test, depending on the make and model of your MB.

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