Fangman Posted December 21, 2006 Share Posted December 21, 2006 Hey all, I received my replacement RAM the other day from corsair, and have only recived one stick, even though I sent them two, and stated in the RMA that I would send two. This is a really bad mess up on Corsair's behalf and is causing problems here, since I intended to have a computer running on 1 gig ram for xmas. I have sent a e-mail to support and got a reply asking for the tracking number, i sent it to them about 3 days ago and have not yet heard back. The one ram stick I have received is of the type I was after, it is just only 1/2 of what I wanted. PLEASE can someone find out what happened, and send me the 2nd stick. If someone want's more personal details, feel free to PM me. RMA# R209852 Link to comment Share on other sites More sharing options...
sirwally Posted December 21, 2006 Share Posted December 21, 2006 I have the exact same problem, which I just commented about here: http://www.houseofhelp.com/forums/showthread.php?t=55935 I'm happy about the lifetime warranty, and I _was_ happy about the process, which was simple and helpful, and hassle-free -- until now :mad: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 21, 2006 Corsair Employees Share Posted December 21, 2006 You filled out your RMA request for a quantity of one that is why you got one module back! Please call them at 888-222-4346 and dial "0"! Link to comment Share on other sites More sharing options...
Fangman Posted December 21, 2006 Author Share Posted December 21, 2006 I submitted to return the 2 memory modules, even though the one was faulty. I said I would send 2 sticks back so I can use dual channel. This is a copy of the e-mail I sent to corsair about sending 2 sticks, and changing the address and their reply. --------------------------------------------------- Hi Ashley, Our apologies for the delay in correspondence. We have updated our records to reflect the address below. We do recommend returning both modules in a twin set to ensure that both products will be identical. Please let me know if you have any further questions. Thanks! Regards, Melissa Duffy Customer Service Manager Corsair Memory 510-979-3211 ~ tele 510-743-1188 ~ fax melissad@corsairmemory.com http://www.corsairmemory.com - Home Page http://www.asktheramguy.com - Help Forum -----Original Message----- From: Ashley Waters [mailto:################] Sent: Friday, December 01, 2006 7:57 PM To: warranty@corsairmemory.com Subject: Changes wanted to RMA# R209852 Hello, I already put an e-mail in, but did not get a response. I would like to check the changes have been made. In case you did not get them, here is what I am asking. Firstly, Is it possible for you to change to return address (address you will use when sending it back to me) to: ################### ################## ################# ############### ########## That is a safer address to deliver to. The address I supplied you has not been too great with delivery's, some coming through damaged or me having to go across the city to get it. Another change, I bought the memory as a Dual Channel kit, 2x512mb. Only the one stick is faulty. Should I send them both back to make sure I get a matched pair, or can you safely say you can replace it with an almost identical piece? I will send the package off ASAP, I want to have it gone by Tuesday, if I do not get a reply by then, I will send both sticks. Sorry for any inconvenience, Thank you -Ashley ------------------------------------------------------- I have removed the delivery address and e-mail for privacy reasons, if you wish, I can forward a copy of the e-mail to you VIA e-mail. The memory was sent to the new address instead of the one stated in the RMA, so someone definatly made the changes. I do not like your approach of telling me to ring an international number (I live in the UK) to amend a mistake you made. It must have been obvious that if you recive two sticks that you send two back! In the mean time, I NEED you to tell me if I can open the memory you have sent me, since I have a computer which is unable to function at ALL without it. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 21, 2006 Corsair Employees Share Posted December 21, 2006 I am sorry but the RMA request record from you shows only one module was requested. You will need to call our customer service and ask them to help you! 888-222-4346 Ext "0" Link to comment Share on other sites More sharing options...
Fangman Posted December 21, 2006 Author Share Posted December 21, 2006 *sigh* Can you at least give me the international extension? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 21, 2006 Corsair Employees Share Posted December 21, 2006 Yes sorry but let me see if I can get them to call you OK? 510-657-8747 Ext "0" Edit Just spoke to Kim and she will give you a call so let me know if you dont get it! Link to comment Share on other sites More sharing options...
Fangman Posted December 21, 2006 Author Share Posted December 21, 2006 Can you give me a time period? I do not want them calling me when i am in bed heh. At the time of posting the time is 22:36. I will probably be up for another 3 hours tops. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 21, 2006 Corsair Employees Share Posted December 21, 2006 They should have called you by now! Edit: I just spoke to another person and they will call you shortly if it has not been done already. 2nd Edit: I just spoke to Kim and she told me the phone number we have for you is not working for some reason and I asked her to send you an email ASAP! Link to comment Share on other sites More sharing options...
sirwally Posted December 22, 2006 Share Posted December 22, 2006 You filled out your RMA request for a quantity of one that is why you got one module back! Please call them at 888-222-4346 and dial "0"! Hmm. If I selected that on page (B) of the RMA request form, I can't page (B), and I don't see anywhere where I explicitly said that I was only going to return 1 DIMM -- I just did what I was recommended by the form, but again, I don't remember agreeing to only send one DIMM. I was afraid (probably unwarranted) that there would be a problem if I didn't send them both back and ended up with two DIMMs that didn't like working together. Unlikely, but you never know. Anyway, thanks for the phone number -- I left a message (which I did the other day, too) and hopefully I will get this straightened out. Regards, Simon. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 22, 2006 Corsair Employees Share Posted December 22, 2006 Simon Please just keep calling them they will help you get this sorted out! Link to comment Share on other sites More sharing options...
sirwally Posted December 27, 2006 Share Posted December 27, 2006 Simon Please just keep calling them they will help you get this sorted out! I did. I spoke to a nice lady Friday afternoon who took my USPS delivery / tracking number, and then promptly disappeared back into the black hole of technical support. She said she would call me back...I'll give it another day or so before I call again. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 28, 2006 Corsair Employees Share Posted December 28, 2006 I have asked the CSG manager to look into this and let me know ASAP. If you dont get a call or email in the next few hours, please let me know and I will personally go there and make sure it gets done! Link to comment Share on other sites More sharing options...
sirwally Posted January 2, 2007 Share Posted January 2, 2007 So I _still_ haven't heard anything (although I was not expecting anyone to call today :-). No email, no phone calls, and I'm still missing my other 1GB of RAM :-( Well, I am _pretty_ sure that we haven't missed a phone call, but our son did manage to erase all the messages off our answering machine while pressing random buttons the other day... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 2, 2007 Corsair Employees Share Posted January 2, 2007 I am sorry I can’t check it for you right now, please bump this in the morning and I will check for you or call our customer service at 510-657-8747 or 888-222-4346 Ext "0". Link to comment Share on other sites More sharing options...
sirwally Posted January 3, 2007 Share Posted January 3, 2007 I am sorry I can’t check it for you right now, please bump this in the morning and I will check for you or call our customer service at 510-657-8747 or 888-222-4346 Ext "0". No worries. It's been straightened out. I just received an email from technical support notifying me that my other DIMM was found and is being shipped back. Thank you very much for all the help! :-) Regards. Simon. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 4, 2007 Corsair Employees Share Posted January 4, 2007 NP Please let me know when you get them back! Link to comment Share on other sites More sharing options...
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