Dave33 Posted December 16, 2006 Share Posted December 16, 2006 I returned a pair of XMS extreme modules. One of them being bad. I heard nothing from Corsair and I finally called. After being put on hold I was then told the modules are no longer available and I have to accept a slower pair as a replacement. What kind of lifetime warranty is this? I then had to call back and couldn't get anyone to answer the phone. I left a message with my phone number and asked for someone to call back. No one did. What a surprise. I have 4 pc's in my house with Corsair memory. Not anymore. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 18, 2006 Corsair Employees Share Posted December 18, 2006 Dave I am sorry to hear about the problem, please call me at 800-205-7657 and ask for Ram Guy I will do my best to help you get this sorted out! If you get our Voice mail please leave your name and number but just try it again! Link to comment Share on other sites More sharing options...
Dave33 Posted December 21, 2006 Author Share Posted December 21, 2006 Dave I am sorry to hear about the problem, please call me at 800-205-7657 and ask for Ram Guy I will do my best to help you get this sorted out! If you get our Voice mail please leave your name and number but just try it again! I called today 4 times today. First call to the RMA dept. They now have no record of my sending in the memory. I gave the rep the tracking # and she was going to call me back. Once again no call back. My 2nd call was to you. "Thank you for calling Corsair, no one is available to take your call, please leave a message and someone call you back today". I leave you a message with my phone number. I called 2 more times about 30 minutes apart. No answer, no return phone call. I give up. You win. I sent this defective memory to Corsair on November 30th. At this point I don't have the time to chase after you people anymore. You can send me my defective ram back. My RMA # is R209818 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 21, 2006 Corsair Employees Share Posted December 21, 2006 Dave I am sorry for the trouble that you are having and I have called you twice and left you my extension. But I think I see what the problem was and we can get the resolved verry quickly if you could give me a call! Link to comment Share on other sites More sharing options...
Dave33 Posted December 22, 2006 Author Share Posted December 22, 2006 Well I called and spoke with John. He was very apologetic and very helpful. He fixed me up with some good replacement memory. Too bad it had to escalate to where it did but in the end all is good. My thanks to John and Corsair. They do stand behind their product. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 22, 2006 Corsair Employees Share Posted December 22, 2006 Yes we do, and again Dave I am I sorry for the trouble you had, it does not happen very often but once and a while someone gets by our system. Please let me know if you have any questions! http://www.houseofhelp.com/forums/attachment.php?attachmentid=2295&stc=1&d=1166811980 http://www.houseofhelp.com/forums/attachment.php?attachmentid=2294&stc=1&d=1166811950Thank you.bmpMerry Christmas.bmp Link to comment Share on other sites More sharing options...
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