Mewen Posted December 14, 2006 Share Posted December 14, 2006 I have a problem. I hope it's a small problem and not a large one. I received a matched pair of Corsair RAM as a gift for my birthday in August. I know it was new, as I watched when it was opened from the package and installed in my system. Back in late October, my system just 'stopped working' one day. I had no idea what was wrong with it and it sat for a while, until finally (just recently) I took it to someone to have it looked at and hopefully diagnose what is wrong with it. Turns out, one of the sticks of RAM is bad. Now I know Corsair offers a lifetime warranty, but honestly, I have no way of knowing where the RAM was purchased, or when exactly, as it was a gift. The only thing I know for sure is that it was a new. Can anything be done to help me? Is it still possible to RMA this RAM? I really can't afford to replace this set myself, I could barely afford to get the PC looked at. Please help! -Merideth Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 14, 2006 Corsair Employees Share Posted December 14, 2006 Let's get them both replaced. Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! And please note that you are from the forum! Link to comment Share on other sites More sharing options...
Mewen Posted December 14, 2006 Author Share Posted December 14, 2006 Oh, great! Thank you SO much. I'll fill the request out right away. *happy dance* Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 15, 2006 Corsair Employees Share Posted December 15, 2006 NP Please let me know if you have any questions! Link to comment Share on other sites More sharing options...
Mewen Posted December 30, 2006 Author Share Posted December 30, 2006 Hey, just curious. I sent my defective RAM out Monday the 18th of December (via priority mail, 2-3 day ship) including the RMA number and case number and all that. I've still not received a package from Corsair, is this normal? Is there some way I can track the status of my case so I don't have to bug you guys about it? If not, I'll just wait patiently. I just thought it was supposed to be processed in 24 hours, then shipped 3 day. I may be confused with something else though, there is always that possibility :P Thanks for your time once again. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 2, 2007 Corsair Employees Share Posted January 2, 2007 I am sorry I can’t check it for you right now, please bump this in the morning and I will check for you or call our customer service at 888-222-4346 Ext "0". Link to comment Share on other sites More sharing options...
Mewen Posted January 2, 2007 Author Share Posted January 2, 2007 Bump, as per request. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 2, 2007 Corsair Employees Share Posted January 2, 2007 What is your RMA# please? Link to comment Share on other sites More sharing options...
Mewen Posted January 2, 2007 Author Share Posted January 2, 2007 RMA# R214053. Case# 37814. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 2, 2007 Corsair Employees Share Posted January 2, 2007 I show it was shipped on the 29th, but for some reason I can't pull the tracking information, please call our customer service at 888-222-4346 Ext "0" and ask them to check it for you! Link to comment Share on other sites More sharing options...
Mewen Posted January 6, 2007 Author Share Posted January 6, 2007 Received it today. Thanks again! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 6, 2007 Corsair Employees Share Posted January 6, 2007 Thank you for letting me know! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.