Pumices Posted December 1, 2006 Share Posted December 1, 2006 I bought a defective stick of memory, that happens, no big deal. So I sent my memory to Corsair, RMA #R204446. I shipped the ram on the first week of November. I didn't rush the shipment or anything because I wasn't in a big need or hurry for the ram so it might have taken up to a week to get to corsair. It is December and I still have not received a replacement stick. I called the RMA department 4 days ago and they said something was messed up with my RMA and transferred me to Tina where I left a message detailing my problem. She called back shortly and I spoke with her and she said she had to talk to the warehouse about it and she would call me back but it might take a day. So O waited. I still have not received a call. So I called back yesterday and today during business hours and got a answering machine telling me to leave a message and that someone would return by call before the end of business today(Yes, I did leave my phone number). Now I understand that sometimes you will get a bad part, and I am fine with the RMA process, I am even fine with the fact that you guys had some trouble with my RMA, that happens. What I am not fine with is the fact that I have been promised 3 times that I would receive a call back by a certain time period, 2 of those calls have not been returned and the 3rd is getting real close to not meeting the deadline. I would even be fine if Tina called me and said hey I need more time to sort this out. But I find it extremely unprofessional to not call me back like promised. I know there is nothing I can do about it, I could try and contact someone high up in corsair and complain but they won't care. So I will just post it here take it for what it is. Link to comment Share on other sites More sharing options...
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