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Defective XMS2 5400C4


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here's my config:


Shuttle Sd37P2


2Go XMS2 5400C4 v3.3


Each time i plug my 2 ram stick my computer doesn't boot.

I try with one stick and no problem.

i try with other stick in the same slot that work before and doesn't boot.


I flash my bios to new version to help....without success.

i try to give more power to ram 1.8to1.9to2.0to2.1V without success...

i try good stick of ram into 4 slots without problem.

i try bad stick of ram into 4 slots without success.


Do you have an idea ? RMA ?


if i have an RMA, can i keep one stick to continue running my computer ?


thanks and sorry for my english ;)


i forgot to mention you that i would like to be able to run memtest but i cannot computer doesn't want to boot if i insert the bad stick ram !!!

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  • Corsair Employees
Let's get them both replaced. Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! And please note that you are from the forum!
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  • 2 weeks later...
  • Corsair Employees
Normally there is no duty as its for RMA or replacement no dallor amount has exchanged hands! But ask them and see what or why they would need to contact us! You might call our customer service as they would be better at this issue 888-222-4346 and Dial "0"!
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i receive it today from ups.

Install in my shuttle and restart my computer.

First boot i get a memory dump blue screen.

I increase voltage on ram 1.9 to 2.1V and no i'm running and writing with it.

I will test it all the night and see if there's problem.


Thanks you RMA and Kimberly O for you support !!

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