deformalde Posted November 30, 2006 Share Posted November 30, 2006 Hi, here's my config: Shuttle Sd37P2 E6600 2Go XMS2 5400C4 v3.3 Each time i plug my 2 ram stick my computer doesn't boot. I try with one stick and no problem. i try with other stick in the same slot that work before and doesn't boot. I flash my bios to new version to help....without success. i try to give more power to ram 1.8to1.9to2.0to2.1V without success... i try good stick of ram into 4 slots without problem. i try bad stick of ram into 4 slots without success. Do you have an idea ? RMA ? if i have an RMA, can i keep one stick to continue running my computer ? thanks and sorry for my english ;) i forgot to mention you that i would like to be able to run memtest but i cannot computer doesn't want to boot if i insert the bad stick ram !!! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 30, 2006 Corsair Employees Share Posted November 30, 2006 Let's get them both replaced. Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! And please note that you are from the forum! Link to comment Share on other sites More sharing options...
deformalde Posted December 13, 2006 Author Share Posted December 13, 2006 my package is stuck into customs borders. apparently they need to call corsair to approve my package to cross border. is that normal for you ? I sent my memory with globex. thank you Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 13, 2006 Corsair Employees Share Posted December 13, 2006 No that’s not normal, usually the shipper would need to be contacted not the receiver! Unless they are trying to bill us and if they are we might not accept the package! Link to comment Share on other sites More sharing options...
deformalde Posted December 13, 2006 Author Share Posted December 13, 2006 i will call globex to get more information if they will charge you. if so i will ask him to send back to me. I'm not the only canadian which send memory to you so what's happen with other people ? Link to comment Share on other sites More sharing options...
deformalde Posted December 13, 2006 Author Share Posted December 13, 2006 well normally they don't have to bill you because the product already cross the border to be export in canada. i'm a little bit tired. my new computer is not running till 1 week and now my only hope is getting my memory before january which i doubt... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 14, 2006 Corsair Employees Share Posted December 14, 2006 Normally there is no duty as its for RMA or replacement no dallor amount has exchanged hands! But ask them and see what or why they would need to contact us! You might call our customer service as they would be better at this issue 888-222-4346 and Dial "0"! Link to comment Share on other sites More sharing options...
deformalde Posted December 14, 2006 Author Share Posted December 14, 2006 Memory is on the way now. cross customs this morning at 2 and must arrive in fremont 12/20. So i will not have my memory before christmas :mad: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 14, 2006 Corsair Employees Share Posted December 14, 2006 Did you talk to our cusotmer service and see if they can do anything to speed it up for you once we do get them? Link to comment Share on other sites More sharing options...
deformalde Posted December 14, 2006 Author Share Posted December 14, 2006 I receive a call from globex this afternoon they say that there's no bill for corsair to pay on receipt so it's a good new. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 14, 2006 Corsair Employees Share Posted December 14, 2006 No I am suggesting that you contact our customer service and see if they can do anything to speed up your RMA on our side? 888-222-4346 Ext "0"! Link to comment Share on other sites More sharing options...
deformalde Posted December 15, 2006 Author Share Posted December 15, 2006 Well i speak with Kimberly O. from our team and i email her to know if something could be done to speed up process. i will let you know. Link to comment Share on other sites More sharing options...
deformalde Posted December 15, 2006 Author Share Posted December 15, 2006 My module will be send to me by overnigth service.:D: thank you Corsair ;) and RMA guy Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 15, 2006 Corsair Employees Share Posted December 15, 2006 Please let me know when you get the new modules! Link to comment Share on other sites More sharing options...
deformalde Posted December 21, 2006 Author Share Posted December 21, 2006 Any update ? Case #28779 RMA# R210803 It was delivered yesterday. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 21, 2006 Corsair Employees Share Posted December 21, 2006 Yes it shows it was received yesterday but I dont see where new modules have been shipped. Please either call our customer service at 888-222-4346 and dial "0" or follow the link in my signature "If you have submitted the RMA using the on line form and have not got a reply!" Link to comment Share on other sites More sharing options...
deformalde Posted December 28, 2006 Author Share Posted December 28, 2006 i receive it today from ups. Install in my shuttle and restart my computer. First boot i get a memory dump blue screen. I increase voltage on ram 1.9 to 2.1V and no i'm running and writing with it. I will test it all the night and see if there's problem. Thanks you RMA and Kimberly O for you support !! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 28, 2006 Corsair Employees Share Posted December 28, 2006 Good news, please let me know if you have any questions! Link to comment Share on other sites More sharing options...
deformalde Posted December 29, 2006 Author Share Posted December 29, 2006 My shuttle is running til yesterday 6pm and no problem. Thanks a lot, have a merry christmas and a happy new year. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 29, 2006 Corsair Employees Share Posted December 29, 2006 You too and thank you for letting me know! Link to comment Share on other sites More sharing options...
deformalde Posted December 29, 2006 Author Share Posted December 29, 2006 i think it's normal to let you know what happen :D: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 29, 2006 Corsair Employees Share Posted December 29, 2006 Well its nice to know, but most do not to be honest! Link to comment Share on other sites More sharing options...
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