Fangman Posted November 20, 2006 Share Posted November 20, 2006 One of my ram sticks has become defective, I am sure about this. So I need to send it off to be replaced. What I am asking is: Is there somewhere I can send the ram that is closer to home, in Europe or even in the UK? Secondly is shipping cost. If I HAVE to send it to the USA, cheapest I have seen is 28 day delivery for £30. Will Corsair refund me the delivery cost, and if not, who is the cheapest to send packages oversea with? Just one more thing, I purchased this from Ebuyer over 2 years, is it possible I could get them to handle the return? Thank you Link to comment Share on other sites More sharing options...
SLIM-19 Posted November 20, 2006 Share Posted November 20, 2006 When i sent my ram back it cost £8.00 to send it to Fremont CA from the UK. I'd recommend sending it back to your store of purchase though because Corsair suck at getting the right Ram back to you (believe Me:[pouts: ). At least your store of purchase will give you the right stuff if they still stock it:biggrin: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 20, 2006 Corsair Employees Share Posted November 20, 2006 You can talk to your reseller and see but I would suspect you will have to send them back to us. And SLIM-19 the only way you would not get the same modules back would be if the modules you sent in are no longer available. Can you tell me our modules part# (How To Read the Memory Label) and the make and model of MB you have along with the CPU speed and it’s FSB as well? In addition, please tell me the bios settings you have set for both CPU and memory and any performance settings that you may have set? Link to comment Share on other sites More sharing options...
Fangman Posted November 21, 2006 Author Share Posted November 21, 2006 I have already checked to see if my Motherboard supports the ram, yes it does. Timings are set correctly, and I cannot actually change them. I have also preformed Memtester86 and found a bunch of errors on the one ram stick. Removed it and the problem was solved. I had a post over on tech forums where I diagnosed the problem. http://www.tech-forums.net/showthread.php?s=&threadid=128565 As I said, the ram is faulty but is over 2 years old, hence not covered by ebuyer's standard warranty. I cannot send it back right now, I am in Uni and the box etc. are back home. I will sort it out Xmas but I really want to learn of a way of avoiding spending 30+ quid on international shipping. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 21, 2006 Corsair Employees Share Posted November 21, 2006 Fangman, I am sorry but I dont know about shipping from UK so I cannot help you with that. You can contact our customer service and see if they have any suggestions, but you dont need to have the orginal package, just use a small box and ship them once you get the RMA#! Link to comment Share on other sites More sharing options...
Fangman Posted November 25, 2006 Author Share Posted November 25, 2006 I have submitted an RMA and currently waiting on a response, but seeing it is a weekend, I do not expect an e-mail till Monday. If possible, I want to send the ram off ASAP so I just want to check the best way to send it. I haven't sent anything fragile like a ram stick before, anything I have sent has been in it's original box. I have bought a padded envelope, placed the ram stick in an anti-static bag (which is big, so i wrapped the bag excess around itself) and shoved some bubble rap into the envelope. The ram is quite well padded. Anything else I should consider? I want to keep the package size down since delivery companies now judge cost on physical size and not just wait. Also, if anyone knows, who would be cheapest to send with? I am going to ask at the parcelforce depo tomorrow and see if they will give me a quote. Thank you/ Link to comment Share on other sites More sharing options...
Yellowbeard Posted November 25, 2006 Share Posted November 25, 2006 I have no idea on UK shipping and my UK counterpart is not available to ask. Your packaging sounds fine and we'll turn it around to you ASAP. Sorry you had a problem and thanks for using Corsair. Link to comment Share on other sites More sharing options...
Wired Posted November 25, 2006 Share Posted November 25, 2006 I'd use a tiny box, not an envelope. Link to comment Share on other sites More sharing options...
Kalearne Posted November 26, 2006 Share Posted November 26, 2006 I'd check those prices again, I've recently sent ram back in a jiffy bag from UK and it cost seven pounds ish, certainly not thirty Link to comment Share on other sites More sharing options...
Fangman Posted November 26, 2006 Author Share Posted November 26, 2006 I'd check those prices again, I've recently sent ram back in a jiffy bag from UK and it cost seven pounds ish, certainly not thirty I have only used estimates off the ParcelForce website. It says the minimum is £17, and that can take over a month to GET to the US. What company did you use, and what was the service called? Can you give me a link? Cheers. Link to comment Share on other sites More sharing options...
Kalearne Posted November 27, 2006 Share Posted November 27, 2006 Just used royal mail and recorded delivery. They passed it over to USPS. Link to comment Share on other sites More sharing options...
Kalearne Posted November 27, 2006 Share Posted November 27, 2006 Yup just found receipt, Royal Mail, International Signed For is the type of delivery. the cost of sending two sticks back was £7.07 Link to comment Share on other sites More sharing options...
Fangman Posted November 28, 2006 Author Share Posted November 28, 2006 Thanks for all the help. I have recived my RMA number and I am going to the local Parcel Force sorting office to get a quote and probably send it off. Cheers again. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 28, 2006 Corsair Employees Share Posted November 28, 2006 Thanks for the update. Please let me know how the replacements work out. Link to comment Share on other sites More sharing options...
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