Peggy Bennett Posted November 20, 2006 Share Posted November 20, 2006 Bought my Flash Voyager 2g today and cannot get my computer to recognize it. There is no USB Mass storage device found, nor is there a generic USB hub. I got the embedded hub message and no software found. Help. I am not real good at this and I so want to have good backup capability. P Link to comment Share on other sites More sharing options...
Wired Posted November 20, 2006 Share Posted November 20, 2006 are you plugging it into the front or back USB ports? I'm guessing front. Try the back. Link to comment Share on other sites More sharing options...
Peggy Bennett Posted November 20, 2006 Author Share Posted November 20, 2006 Hi and thank you. I tried the rear usb port....same results. new hardware is seen and is identified as embedded usb hub. Wizard searches and finds no software. Restarted with flash in place...same. Help! Peggy Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 20, 2006 Corsair Employees Share Posted November 20, 2006 Peggy Can you tell me what Operating System you are using? Link to comment Share on other sites More sharing options...
Wired Posted November 21, 2006 Share Posted November 21, 2006 IIRC, the 4600 series came only with XP. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 21, 2006 Corsair Employees Share Posted November 21, 2006 Please call our Tech support after 8:30 AM Pacific time at 800-205-7657 and we will be happy to help you and please make sure that you have all of the updates done on your system. And please test the drive in another system if you can! Link to comment Share on other sites More sharing options...
Kyle Weiler Posted December 2, 2006 Share Posted December 2, 2006 Hi I get exactly the same problem as Peggy described. The only difference is it worked fine on my WindowsXP home PC where I successfully copied a whole bunch of files to the Corsair drive. I'm now at my parents' home and their XP machine (v similar age & spec to my home machine) won't recognise the drive as per Peggy's posts. I didn't bring the driver CD with me as I assumed that since I didn't require it for my home PC, I'd not need for my parents' machine. I live in the UK, so I don't fancy phoning the US West coast to resolve. Any help would be appreciated, thanks. KW Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 3, 2006 Corsair Employees Share Posted December 3, 2006 For WinXP there are no drivers that need to be installed for our flash drives. If you are getting this problem with one system and not another it's a driver/bios issue with that system, I would check with the respective system builder and make sure that you have all of the latest drivers for your chipset and or USB controller installed. Then remove the USB devices listed in Windows Device manager and restart the system with no USB devices connected then connect them one at a time making sure they get installed properly. Link to comment Share on other sites More sharing options...
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