TheWarrior Posted November 18, 2006 Share Posted November 18, 2006 I had sent my RAM in about a week and a half ago and would like the status of the RMA. I cannot seem to get ahold of any support by phone due to work scheduling conflicts and email has not been quick to respond either. My RMA number is R203349. If you need any other information I will be happy to provide it. Without that RAM I am crippled with my work flow. Thank you in advance for your time. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 20, 2006 Corsair Employees Share Posted November 20, 2006 I am sorry but they have not been received as of yet by our RMA department. Do you have tracking info from the shipper you used? Link to comment Share on other sites More sharing options...
TheWarrior Posted November 21, 2006 Author Share Posted November 21, 2006 That worries me because I shipped it via UPS ground on 11/07/06 and according to their tracking information via their web site it was recieved 11/13/06. http://www.UPS.com Tracking ID: 1Z296YX30311076379 I printed out the address label via the URL provided to me through email and gave it to the UPS sales associate to apply to the box. They have their own computer generated shipping label they had to apply, insisted the sales associate, due to their tracking methods but I reveiwed it and it was correct. It had the RMA number on it as well. As a safe measure I requested that the sales associate put the printed out label in the package. Please let me know what I can do to resolve this issue. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 21, 2006 Corsair Employees Share Posted November 21, 2006 Please call our Customer service at 888-222-4346 after 7:30 AM Pacific time! Link to comment Share on other sites More sharing options...
TheWarrior Posted November 22, 2006 Author Share Posted November 22, 2006 I recieved an email from a tech support representitive, Tina, yesterday. I replied with the exact same information but have yet to hear from her. I greatly appreciate your prompt response, TRG. I called the 800 number numerous times throughout the day, even while in the field at work, but was constantly sent to a voicemail box. I once tried to go to the technical support department just to speak with someone but they reaffirmed me they did not recieve the package, could do nothing to help me, and transfered me to the RMA department where I was given another voicemail system. I am officially on my holiday vacation from work and was hoping to have my RAM by this point to play some PC games with my family but without my RAM module my PC is well below par performance. Please let me know if there is a way I could speak with someone at that number who could provide me with some sort of information. I at least want to know what the problem is and what resolutions you see as options for my issues. Thank you. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 22, 2006 Corsair Employees Share Posted November 22, 2006 You can try again tomorrow and if you keep getting Voice mail please leave your name and number we call every one back every day! Link to comment Share on other sites More sharing options...
TheWarrior Posted November 23, 2006 Author Share Posted November 23, 2006 I called again a few times and received the voicemail. I left a message restating my issue along with my contact information but received no call back. This has been my second day doing so. Please attempt to advice me through the means of the forum or email to let me know what I or we can do to resolve this issue. Thank you. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 24, 2006 Corsair Employees Share Posted November 24, 2006 Please email rma@corsairmemory.com and cc me at ramguy@corsairmemory.com Link to comment Share on other sites More sharing options...
TheWarrior Posted November 27, 2006 Author Share Posted November 27, 2006 I sent in that email to RMA department and also CC'ed you a copy as well on the 24th of November. I understand that it was considered a holiday weekend but I expected a reply by now because your voicemail system says you call back those who leave a message within the same day so I thought your department would be even quicker with replying to a simple email. For what reasons do you believe no one in your RMA or support departments is replying to my numerous requests? Furthermore, do you know who signed for the package so I could get UPS involved in this matter since there is little support from Corsair on this troubling issue? I do have high respects for your company and your assistance, TRG, but I am begining to wonder if I should look elsewhere for high grade memory products that provide better support by their makers. :sigh!: Link to comment Share on other sites More sharing options...
Wired Posted November 28, 2006 Share Posted November 28, 2006 I sent in that email to RMA department and also CC'ed you a copy as well on the 24th of November. I understand that it was considered a holiday weekend but I expected a reply by now because your voicemail system says you call back those who leave a message within the same day so I thought your department would be even quicker with replying to a simple email.Keep in mind that they have double the amount of emails and voicemails to go through because of the holiday weekend. It may take them an extra day. Link to comment Share on other sites More sharing options...
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