YouHaveSlowRMA Posted November 4, 2006 Share Posted November 4, 2006 Wednesday afternoon west coast time I reported bad ram. Thursday I got a reply saying to test it again because I can't possibly have two bad sticks. Yeah, whatever, it's a pair so they are effectively both bad. Did it anyway after tearing apart a system that had memtest in bios (wouldn't boot an OS the ram was so bad, you know). So after 24 hours (Thursday) I get a "RMA request approved". Uh, huh? Request approved? What nonsense is this then? I want an RMA not a you are approved to get an RMA. So, another blown day. I even called the 888 number and Tina said something reaaaaal slowly about not being in (Er, okay). I left all the same info including case#, but never got a call back. Why even have a phone # if you aren't using it for what you claim (the webite, you see, says "4 hours" to get an RMA). So Friday rolls around. Nothing, and it's now been 48 hours. I email again, this time directly to somebody I suppose is at corsair. Nothing, so I do it again. Then I get this reply from Tina: Hi, Can you please tell me if the case number is 13578...1? 2? 3? Regards, Tina... Okay, I have no idea what that means, but that's exactly what I was given as a case number: Tech Support Express Case  - RMA Approved So, here it is now late Friday evening, nothing to show for all my time. So, maybe? Monday. That means out maybe? by Tuesday, which means I won't get this problem correctly for perhaps close to 12 to 14 days, perhaps longer. This is no way to run an RMA business. Crucial answers their phones if you want, or simply gives you an RMA from their website, RIGHT AWAY. What's going on? Yes, I know, I will buy Crucial from now on, but you still need to fix your poor RMA system. Link to comment Share on other sites More sharing options...
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