Uncaring Customer Care in OZ

[Don_in_OZ]

I recently purchased a Corsair Voyager which was recommended to me because of the it's reputation for quality and the fact that it had a 10 year warranty. It comes with a lanyard which I attached and have been using it regularily. A few months after I first bought it, I noticed that from time to time the ram stick failed to be recognized by the PC. Usually I would just take the stick out and put it back in again and that fixed it. This problem was very occassional but it got progressively worse, so much so that I thought I should declare it as a warranty problem. To my amazement, the 10 year warranty didn't apply because they said I broke it! Go figure. I appealed stating that perhaps the weight of the lanyard was pulling the stick down but this fell on deaf ears. My retailer explained that the 'customer care guy' whose grasp of english is not at it's best and is hard to understand, was very hard to deal with. He went further to say that he had another $500 item at his shop which Corsair wouldn't honour the warranty on.

 

I searched the website for warranty details and it is vaque at best. The only statement I found in Corsair Warranty Policy FAQs leads me to believe that I should be able to call in the warranty and get a repair/replacement.

 

Any advice before I go to the Office of Fair Trading?:mad:

[RAM GUY]

Let's get it replaced. Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! And please note that you are from the forum!

 

If your reseller has another item that we refused the warranty on there has to be a reason, we have one of the most liberalm policy's I know of. You can tell him to call me at 800-205-7657 and ask for Ram Guy I will be happy to review his case personally!