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Bad Ram Module! Help?


gcee

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I have 2x512mb Corsair CMX512-3200C2PT ram sticks and one of them are not functioning. I have tested both ram sticks on 3 computer systems so I am quite confident in the conclusion that it is not functioning.

 

When running both modules on dual channel: computer system does not start up

when running them individually: 1 of them works, the other does not boot the systems.

 

What next?

 

If I send in the defective part for RMA will I receive another module from the same batch so I can run them dual? Would I be able to send in both sticks (even though 1 still works) to get 2 identical chips?

 

Thank you in advance.

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Hey Ram Guy,

I filed for a RMA and got the RMA # however when I filled out the request I had typed in the quantity of 1 because that is the number of modules that are defective. Should I just send in both sticks or would I need to file for another RMA?

 

THanks.

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  • Corsair Employees

Yes and if you purchased a Twinx set you should submit the request for 1-Twinx1024-3200C2PT set of modules other wise if you submit the request for 2 CMX pasrt then thats what you would get back 2 single modules that may not match!

Please call our customer service at 888-222-4346 and ask them to help you get the correct part number and quantity!

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  • 2 weeks later...
Hey Ram Guy, should I be getting a tracking number for the replacement parts or will there be a notification as to when the shipment was made and when I should receive it? If so, via which communication medium? Thanks!
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Replacement ram arrived in the mail today. Great service by Corsair and this board thus far!

I've tested the ram and they appear to be workin :D

havent had time to run memtest on them yet, but I will soon.

 

Is there a reason why the replacement ram does not come with the clips?

Also, I can't seem to find any information on the ram I got, is there a difference between the v1.5's I sent and the v5.4's I received?

 

Thanks

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