alecjahn Posted October 1, 2006 Posted October 1, 2006 As the title says, I have a Flash Voyager, 128mb, that (when plugged in) gives me the "USB Device not Recognized" error when the driver is loaded. I had this problem before, and got an RMA, so this is technically on my replacement. I'm a little dissapointed, since I barely use the thing, but when I do it's pretty important. Anyways, just wanted to verify if I was having the same problem as last time. I would have used my old account, but can't even remember what the username was. Thanks!
Corsair Employee RAM GUY Posted October 2, 2006 Corsair Employee Posted October 2, 2006 Please call our Tech support at 800-205-7657 and we will try to help you solve the problem, and our hours are from 8:30 AM to 5:30 PM Pacific Time Monday thru Friday excluding holidays!
alecjahn Posted October 3, 2006 Author Posted October 3, 2006 Hmmm, I figured it would be simpler than that. If I have to go through same process again, I think I will just buy a new drive.
Corsair Employee RAM GUY Posted October 3, 2006 Corsair Employee Posted October 3, 2006 If you are having the same problem there is more than likely some other porblem, I have no problem replacing your drive but I would suggest you go thru our Tech support and let us see if we can help you solve the problem.
alecjahn Posted October 3, 2006 Author Posted October 3, 2006 Oh, I feel I might not have been clear on my first post. I apologize. Both of the drives worked, and both of them failed during their duty. The new one did work just fine for quite a while. I used it to transfer documents and small installations between places. If you think there still might be something wrong with my setup that would actually cause my drive to actually go bad, then I will definitely look into it.
Corsair Employee RAM GUY Posted October 4, 2006 Corsair Employee Posted October 4, 2006 I do think if you can it would be best to talk to us, that way we can make sure there is not some other issue that might be complicating or compounding the problem. If you just get the drive replaced again please let customer service know your previous RMA number so they can check the part under failure analysis when its returned.
alecjahn Posted October 7, 2006 Author Posted October 7, 2006 Ok, thanks. I appreciate your help, and I'm going to try and call within the next week.
Corsair Employee RAM GUY Posted October 9, 2006 Corsair Employee Posted October 9, 2006 N.P. Please let me know if you have any questions!
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