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Cant access drive


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I just got my flash drive today, I pluged it in and it installed. I went to My Computer but there was no icon for the flash drive. I restarted the computer and it didnt help. I tried that ezrecovery software that has been referenced in this forum a few times but it wont detect the drive. Then i went into device manager and I got an exclamation point next to the flash drive which stated:


Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)


I havent deleted anything or messed with the registry at all. I tried uninstalling and reinstalling it but got the same error message. I hope this problem can be resolved. Any info would be appreciated. Thank You.

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  • Corsair Employees

Please try and format your Flash Voyager with Corsair EZ-Recover Utility. Please note; this will not recover Data; it’s made to recover the FAT table for the Flash drive.


If you still have problems, let’s get it replaced. Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it!

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